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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Five9 IT organization is responsible for and passionate about best-in-class employee, customer and partner experience. We work hard but our differentiator is that we place equal priority on teamwork, collaboration and embodying our culture and values.
As a BSA, you will have a key role partnering with internal IT and external business teams to understand and transform business vision into business requirements. Your role is critical in ensuring that our IT development teams are delivering the expected results with solutions that are transformative and scalable.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
Key Responsibilities:
- Requirements gathering and documentation of new solution requests
- Partner with the IT Business Partners and business stakeholders to shape business demand
- Analyze and document business requirements with acceptance criteria and definition of done
- Partner with the development team to accept stories into sprint and track through to resolution and securing end user acceptance sign-off.
- Develop domain knowledge to identify and evaluate and address multi-functional and cross-system dependencies.
- Ability to make recommendations and ask relevant questions regarding upstream/downstream functionality intersection points.
Basic Qualifications:
- Salesforce certification is a plus
- 3+ years of experience in business analysis or related field
- Bachelor’s degree in computer science, MIS or equivalent experience is desired
- Salesforce.com or equivalent CRM, Billing and Revenue Management platform knowledge
- Understanding of agile and waterfall methodologies
- Abilities to lead and drive key discussions with business partners
- Great at execution, communication, critical thinking and problem solving.
- Ability to be organized, timely follow-ups, proactive at communication
- Ability to be flexible with and adaptable to changing priorities
- Ability to work 3pm - 12pm IST / 1:30am - 10:30am PST shift
Other Requirements:
- Knowledge of Customer/Product Lifecycle and Lead to Cash processes
- Oral and written communication, facilitation, interpersonal and consultative skills
- Being detail-oriented and capable of delivering a high level of accuracy
- Organizational skills
- Stakeholder analysis
- Requirements engineering
- Cost-benefit analysis
- Processes modeling
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
