Cash Applications Lead

DEPARTMENT: AR – Cash Application

REPORTS TO (ROLE & NAME): Manager

LOCATION: Chennai

Main purpose of the role/Position Summary:

The Cash Application Supervisor is in charge of overseeing all cash application department responsibilities – cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. The Supervisor is responsible for leading the team to perform and achieve 100% customer satisfaction through phone, chat or e-mail. The Supervisor should identify process gaps, develop and implement process improvements, and meet metrics within SLA. Also responsible to monitor and audit all types of resolutions provided by the team to the customers. The Supervisor serves as the primary point of contact for issue-escalation internally and externally.

Job Responsibilities:

• Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits

• Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer 

• Responsible for reconciling general ledger accounts pertaining to cash application 

• Responsible for researching where cash received from customers is to be applied

• Performing daily offsets, write-offs, refunds and reversal as per policy and procedure 

• Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis

• Responsible for processing credit card transactions/payments 

• Performing customer account reconciliation whenever required

• Responsible for reclassification of NON – AR and other Misc-Receipts received

• Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end

• Perform month end activities within the agreed timeline 

• Responsible for highlighting any process deviations or IT issues – able to work IT team for any ERP issues and also for any upgrade of ERP systems (Oracle & NetSuite).

Qualifications & Experience: 

• Bachelor’s/master’s degree in Accounting, Finance or Business preferred.

• Knowledge of general accounting procedures and knowledge of general ledger accounts.

• Proficient in data entry and management.

• Proficient in Microsoft Excel, PPT, Word, Salesforce and Google docs.

• Excellent written and oral communication skills.

Specific Skills Required: 

• Process-oriented with high attention to detail

• Basic knowledge of computer – MS office (Excel, PPT , Word and Google docs)

• Excellent written and verbal communication skills

• Problem solving and analytical skills

Relationships required to build within this role:

INTERNAL:

• Credit & Collections

• Dealer Claims 

• Order Administration

• Banks

• Treasury and finance

• Internal and external audit

• Information Systems (IS)

• Product managers

• Business Division and Sector controllers

• Dealer Channel Sales / Customer Managers

• Sales managers

• General Managers

EXTERNAL:

• Customers/Resellers

General abilities and skills expected to be learned and mastered in this role:

• Must possess a strong understanding of the generally accepted accounting standards

• Should have an attention to detail and analytical approach 

• Understand workflow of entire cash application lifecycle

• General understanding of:

• Cash posting – Wire, Lockbox and Credit Card payments

• Processing offsets, write-offs, refunds and reversals

• Reduction of unapplied and unidentified items

• Customer account, AR to Bank and AR to GL reconciliations

• Month close activities

• Payment query handling 

• Schedule time to do self-audits and review cash application team activities

• Should be open and flexible to changes – internal activities and shift timings based on business requirement  

• Responsible to build long term customer relationships with customers critical to the business

• Demonstrated basic documentation and training skills