CFC Product Owner, CFC Product Team

ROLE SUMMARY
The CFC (Client-Facing Colleagues) Product Owner is a new role within the CFCProduct team directly reporting to the CFC Business Product Lead within the Global Excellence & Enablement organization in the Chief Marketing Office (CMO).
This is a high-visibility role, owning the end-to-end success of our CFC engagement platform supporting pharmaceutical field representatives (CFCs) globally, across all brands representing the needs for Commercial Sales, KAM and Medical user groups. Over the next 5 years Pfizer will be re-platforming our current CRM technology.
The role is expected to leverage the product operating model to identify technology enhancement opportunities that enable Pfizer's business objectives and improve the CFC experience. They will collaborate with a diverse group of stakeholders to understand business needs to evaluate and prioritize opportunities that contribute to the CFC product roadmap. They will partner closely with our effectiveness and digital technology teams and ultimately own the end-to-end success of planning, building, deploying and measuring solutions.
ROLE RESPONSIBILITIES

• Define and continuously evolve a multi-year engagement roadmap for CFC technology enhancements, balancing strategic vision with operational feasibility.
• Build and sustain strong partnerships with commercial and technology teams to align on strategic objectives, influence technology direction, and ensure shared accountability for outcomes.
• Serve as the voice of the business by deeply comprehending the CFC experience; oversee the creation and refinement of user personas, user stories, and journey maps to inform product strategy and design.
• Oversee agile ceremonies and governance to ensure backlog prioritization reflects strategic goals; guide cross-functional teams through iterative delivery cycles to accelerate time-to-value.
• Partner closely with UX/Design, Engineering, and Operations to drive end-to-end delivery of new capabilities-from ideation through deployment-ensuring seamless execution and measurable impact.
• Performance Measurement & Optimization: Establish and maintain robust metrics to evaluate the business impact of enhancements; use insights to inform future investment decisions and continuous improvement.
• Promote a strong product mindset across teams; reinforce best practices, roles, and responsibilities to foster a high-performing, customer-centric culture.
• Ensure consistent and transparent communication of product strategy, progress, and outcomes across all levels of the organization.
• Financial Stewardship: Manage and track the team's budget
• Maintain knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner to evaluate technology. Manage relationships with vendors to ensure their technologies evolve with Pfizer's needs.
• Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe.
• Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures.

BASIC QUALIFICATIONS

• BA Required; MBA or equivalent Master's-level education preferred.
• Extensive experience in Product management, product owner or other related product roles.
• Extensive experience in the Life Sciences industry in areas closely related to SFA/CRM tooling, ideally working for/ closely with a top 10 pharma company.
• Comprehension of product philosophies, team structure, roles and responsibilities.
• Experienced with agile ways of working and all stages of the product development lifecycle from idea to delivery.
• Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams.
• Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
• Excellent stakeholder management skills and working in a matrixed environment.
• Self-motivated with demonstrated ability to execute with speed and high quality.
• Demonstrated business acumen strong analytical skills and mindset.
• Role model for the PFE values (Courage, Excellence, Equity, Joy)
• Strong communication, writing, presentation and influencing skills.
• Ability to thrive under pressure, take accountability and to meet deadlines.
• Discretion and trustworthiness in dealing with confidential information.
• Flexibility to work across global time zones.

PREFERRED QUALIFICATIONS

• Experience working at a top 20 pharmaceutical company in areas related to commercial/sales/field technology.
• Worked at an organization while they've transformed to the product operating model.
• Experience with Salesforce, Veeva and other life sciences technologies.
• Experience with artificial intelligence (AI) solutions.
• Experience with the Key Account Management (KAM) selling process.
• Experience with targeting and segmentation solutions.
• Was once a pharmaceutical sales rep.
• Broad knowledge of the pharmaceutical industry and healthcare environment.
• Experienced with healthcare data landscape at scale.

Work Location Assignment: Hybrid (some office presence is required)
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
DisAbility Confident
We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!
Continuous Imprv and Proj Mgmt