Client Onboarding and Service Quality Vice President

Job Description
Join us and have the opportunity to work within a fast-paced and demanding working environment, making effective decisions based on guidelines, policies, and insights.
As a Quality Vice President in the Client Onboarding and Service team, you will lead a team of Quality Analysts, overseeing review findings remediation, identifying process gaps, and initiating process improvements. Your strong risk and control mindset, attention to detail, and exceptional analytical skills will be key in maintaining an effective control environment and ensuring compliance with relevant risk standards, policies, and regulations.
Job Responsibilities

• Oversee review findings remediation to ensure all items are closed in a timely manner. Ad-hoc regulatory / audit-related remediation projects
• Lead a team of Quality Analysts that are conducting the Quality Assurance testing in accordance with the firm wide Quality Assurance standards
• Identify process gaps and recommend resolutions, actively participate in calibration sessions.
• Perform root cause analysis to improve quality performance. Perform all tasks with minimum supervision and independently make decisions related to the process.
• Initiate and lead in process improvements initiatives, including automation projects.
• Provide oversight and consultation on potential issues that arise with compliance management, risk, compliance and products as necessary.
• Ensure current practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment. Facilitate end-to-end process walkthroughs and deep dives with assigned business unit.
• Critically evaluate and clearly describe issues, assess root causes, document them, and work with business partners to present them in discovery meetings.
• Identify key issues, cause and effect relationships, and gaps in the process that impact quality, accuracy, and/or compliance. Report results to management. Make decisions that are effective and well-grounded based on guidelines, policies, and insights.
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices

Required Qualifications, Capabilities And Skills:

• Experienced Vice President in quality assurance, control testing, audit, compliance background
• At least 3 years experience managing People Managers
• Ability to identify and articulate new or emerging risks to the business, getting to the why as efficiently as possible
• Advanced analytics - telling stories with data, statistical reporting and preparing presentations as needed
• Strong documentation skills to clearly articulate results of testing
• Detail oriented and a disciplined approach to process and quality controls
• Ability to investigate, analyze, review and document processes
• Effective and confident communicator with ability to provide clear verbal and written updates to the Leadership team
• Strong attention to detail, exceptional listening, comprehension, and analytical skills
• Superior execution skills with a strong risk and control mindset
• Ability to work in a deadline driven environment

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.