Client Operations Associate I (Billing Operations)

Job Description
The Global Billing Operations Invoice Production and Invoice Delivery team ensures the management of timely production and delivery of invoices, follow up to fee billing related inquiries, effective handling of escalations, efficient closure of inquiries raised by client services and the stakeholders for billing invoices and agreements, providing guidance to analysts and recommendations to senior management on process improvement and manual process reduction.
As an Account Manager within the Global Billing Operations Invoice Production and Invoice Delivery team, an individual contributor role, you will work with the Client Billing Operations Teams, Client Service, Product, Pricing and other partners on resolving issues and concerns in ensuring accurate and efficient invoice production resulting to reduced Unbilled Revenue. You will ensure cross functional partnership with all locations within the distributed operating model, building communication lines and ensuring all issues are resolved in a satisfactory manner.
Job responsibilities:

• Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives, and the management of multiple deadlines.
• Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership.
• Build proficiency with technology and systems, highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
• Execute and deliver strategic and tactical plans, including automation and process re-engineering initiatives, with an ability to anticipate and overcome barriers.
• Think independently and self-motivate to take ownership of client and business requirements, seek input from stakeholders as applicable, and then initiate change. Maintain an entrepreneurial spirit and act as if the firm's goals and objectives are your own, measuring your performance against business objectives.
• Adopt a consultative approach, understanding and anticipating client and business partner needs and proactively delivering solutions.
• Embrace a continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes.
• Implement proactive controls and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
• Communicate proactively and responsively, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages.
• Tailor verbal and written communication to the audience, crafting messages based on feedback and cues from other

Required qualifications, capabilities, and skills:

• Minimum of 5 years' experience in Operations from Financial or Business Process Outsourcing firms, managing global clients.
• Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
• Possesses innovative mindset; strategic thinker with ability to address future state requirements, forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment
• Ability to create partnerships across functional lines of business and subject matter expert
• Ability to adapt to a fast paced environment
• Amenable to working onsite in Bonifacio Global City, following various schedules, as business requires, with core hours falling within APAC and EMEA shift schedule

Preferred qualifications, capabilities, and skills:

• Bachelors' degree graduate - Accounting, Finance, Management, or Business
• Experience in Fund Servicing and Payment Operations
• Product knowledge of Corporate & Investment Banking services, particularly in securities operations, brokerage, and/or custody operations
• Billing Operations experience highly advantageous
• Project Management background

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.