Client Service Associate II

Job Description
Join a global leader in Equities Operations, enabling clients to trade cleared products seamlessly through exchanges and central counterparties.
Our Global Clearing Operations team supports a wide range of services, including margin settlement, reconciliations, middle office, and client onboarding, across multiple markets and currencies.
Job Summary
As a Client Service Representative within the Cleared Margin Client Service Team in Prime Financial Services, you manage margin settlements for Futures & Options and OTC Cleared Products in the Equities Markets department. You will work as part of a global team based in Bangalore, Bournemouth, Chicago, and Singapore, handling both client service and operational functions. Your role is essential in mitigating counterparty risk and ensuring a controlled environment for CCP trading cleared activity.
Job Responsibilities

• Book client-agreed margin and respond to incoming margin calls by comparing requests to JP Morgan's exposure and agreeing on asset movements.
• Follow up on counterparty failed settlements and investigate disputed margin requirements.
• Assess and authorize margin calls, settlements, and adjustments for both Futures & Options and OTC Cleared Products, ensuring accuracy and compliance.
• Evaluate margin requests against exposure and risk parameters, escalating discrepancies or concerns according to regulatory and internal guidelines.
• Ensure all margin approvals adhere to relevant regulations and internal policies, participating in periodic reviews and audits.
• Resolve incoming queries regarding client portfolios, including trade breaks, interest calculations, commissions, and eligibility.
• Escalate issues accurately and appropriately in line with regulatory requirements.

Required Qualifications, Skills and Capabilities

• Demonstrate 12+ years of external client services experience or similar experience interacting with senior internal clients and building effective relationships with diverse stakeholders.
• Possess working knowledge of OTC derivative products, Futures and Options, or a similar background.
• Exhibit a high level of accuracy, attention to detail, and strong numeracy skills, with proficiency in Outlook, Excel, and Word.
• Communicate confidently with clients and stakeholders, delivering feedback and adhering to strict deadlines and procedures.

Preferred Qualifications, Skills and Capabilities

• Display strong risk and control awareness, with the ability to challenge stakeholders when necessary.
• Show proven ability to work under pressure and meet strict deadlines.
• Act as a dynamic and proactive team player, contributing to team efficiency.
• Apply strategic thinking and problem-solving skills to develop solutions and implement process improvements.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.