Payments - Client Service - Associate

Job Description
Job Responsibilities

• Key advisor to the client, providing guidance and consultation on decision making and Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Partners with Sales to develop an annual Client-specific service strategy reviews for clients within portfolio. Uses product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
• Be the escalation point for Cash management issues raised by clients and assure client's inquiry is given priority and take ownership to assure resolution from root cause.

Required Qualifications, Skills and Capabilities

• Minimum of 3+ years of relevant industry and/or functional experience or Business College degree to have an advanced understanding of core and intermediate Treasury Services product sets.
• Build solid working relationships with customers and internal partners. Have negotiation, consultative skills and effectively communicate to internal/external clients.
• Use of technical knowledge to produce value-added solutions for clients and partners. Work with the client product utilization as a solution to meet business objectives. Effective Problem Solving skill and Root Cause Analysis. Creative thinker
• Ability to present oral and written communication in an organized, clear and confident manner. Proficient in Microsoft Office Suite applications.
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Applies sound judgment during the decision making process; evaluates risk factors. Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services.
• Willingness to travel international (1-2 times a year). Fluent in English, written/verbal a must. Flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.