Job Description
Your role will be crucial in problem-solving, maintaining high client service standards, and fostering collaboration and communication. You will excel in organizing, decision-making, multi-tasking, and conducting research to provide innovative solutions that enhance business results and elevate client satisfaction. Join us to make a meaningful impact and drive success in client service excellence.
As a Client Service Support Specialist within J.P. Morgan Private Bank, you will be responsible for providing support to Wealth Management client service teams, managers, and clients. You will work in a complex team-oriented and fast-paced environment with advisors, client service, product partners, and operations teams to deliver a seamless and integrated approach across Private Banking products. Your role will involve problem-solving, maintaining high client service standards, collaborating, communicating, organizing, decision-making, multi-tasking, and researching. This role provides an opportunity to enhance business results and client satisfaction through your innovative solutions and efficient management.
Job responsibilities:
- Resolve issues by identifying underlying or hidden problems and patterns; develop innovative solutions to problems.
- Maintain high client service standards by consistently meeting client requests and ensuring client satisfaction.
- Collaborate using business knowledge, technical skills, and partnerships across Wealth Management to solve client problems and enhance business results.
- Communicate by delivering clear, consistent messages to others via email or phone, with a strong ability to communicate with clients and internal partners.
- Organize by prioritizing and executing initiatives, tasks, and details in an efficient manner.
- Make decisions by evaluating options, assessing risk and impact on the firm and other employees, and owning your course of action.
- Multi-task by efficiently managing multiple projects simultaneously and managing priorities effectively.
- Research and benchmark best business practices, collate and analyze data, provide business recommendations, and manage stakeholders
Required qualifications, skills and capabilities:
- Bachelor's agree
- Good communication skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
