Client Services Manager Senior - LendAmend

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

With a combination of technology and experienced administrative support, FIS LendAmend provides a simple and consistent amendment flow for the leveraged loan market. Our dedicated amendment specialists work closely with agents and lenders from start to finish to ensure a smooth interaction with the syndicate and timely closings.

What you will be doing

You will be responsible for high-level relationship management and service delivery for one or more assigned clients strategic to the Enterprise. Accounts are target clients having a major strategic impact on the long-term success of the Enterprise.

• Works with clients on new amendment engagement, including active management and communication with relevant parties, e.g., external counsel, capital markets, agency operations, buy-side investors, etc.
• Collaborates with delivery partners to continuously improve service levels and service quality.
• Interfaces with product management and development team to ensure product offerings remain competitive in the market; helps identify synergies across other product groups.
• Partners with sales on new prospects; facilitates product introduction and demonstrations.

What you bring:

• Proven knowledge to represent the enterprise's entire range of products to the client and of the industry
• Proven track record in client relationship management, service delivery and/or the sales of technology products and services
• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
• Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise

Added bonus if you have:

• Syndicated Loan deal management experience is essential.

What we offer you

• A competitive salary and benefits
• Varied and challenging work to help you grow your technical skillset
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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