Client Tax Operations - Quality Management Analyst

• Quality Management Execution:
  • Execute Quality Management framework for Client Tax Operations.
  • Perform sample testing to review the accurate and timely solicitation in compliance with Tax authorities.
  • Conduct comprehensive data reconciliation and validation to ensure the integrity of Client Tax Operations.
• Tax Compliance Support:
  • Assist in managing and coordinating responses to queries from Tax Authorities and internal control assessments (e.g., MCA framework) specifically related to Client Tax Operations, under supervision.
  • Actively participate in relevant Tax forums and team discussions.
  • Identify potential discrepancies or issues in Client Tax Operations and escalate them appropriately to senior team members.
  • Contribute to the understanding and application of new or revised Tax requirements.
  • Support the development, maintenance, and enhancement of the risk and control framework for Tax reporting processes.
  • Stay informed on evolving global tax requirements, Citi policies, standards and adapt QA activities to meet compliance standards, especially those impacting wealth management products.
• Stakeholder Collaboration:
  • Collaborate with internal stakeholders (e.g., Corporate Tax, ICRM, Legal, Business Units) and external parties as required, to address QA issues and support remediation plans.
• Process Improvement Support:
  • Contribute to process improvement and automation initiatives within the Tax reporting function.
  • Assist in identifying and implementing best practices to enhance the efficiency, accuracy, and consistency of tax reporting.
  • Support the monitoring of data quality metrics and controls to ensure the integrity of data used for tax reporting.
• Risk Assessment Contribution:
  • Assist in conducting risk assessments to identify gaps in existing QA processes and support mitigating compliance risks.
• Reporting & Documentation:
  • Prepare and contribute to comprehensive reports on the status of QA programs, key findings, and recommendations for improvement.

• Educational Background: Bachelor's or Master's degree in Finance, Business, Economics, or a related field.
• Professional Experience:
  • Proven experience (typically 4+ years) in Tax Information Reporting or Quality Management within the financial services industry.
  • Working experience and knowledge of various Client Tax Reporting frameworks (e.g., FATCA, CRS, Relief at Source, Reclaim at Source) and indirect Tax regimes like GST, VAT, FTT will be preferred.
  • Prior experience in Due Diligence, withholding and reporting of Tax Information will be preferred.
  • Good understanding of key Tax reporting frameworks and requirements.

• Technical Skills:
  • Proficiency in reconciliation, advanced Excel functions, and automation tools.
  • Familiarity with data analytics and QA tools is a plus.
• Core Competencies:
  • Strong attention to detail and analytical skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Good communication and interpersonal skills, with the ability to interact with team members and internal stakeholders.
  • Ability to follow established processes and procedures.
  • Experience in managing documentation for Tax Authority submissions and audit trails.

• Global Impact: Contribute to ensuring compliance and operational excellence across global wealth management markets, safeguarding the integrity of our client experience, relationships, and services.
• Career Growth: Opportunity to develop and gain experience within a critical function, with potential for career advancement and exposure to diverse markets and products.
• Collaborative Environment: Work with top-tier professionals from diverse backgrounds and regions, in a culture that values teamwork, innovation, and continuous improvement.

Experience: 9-11 years

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