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WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.
The role is responsible for primary supporting day-to-day operations of the Citrix environment, may include proactive monitoring and management. In addition, this role should also perform intermediate-level troubleshooting and utilize available monitoring or troubleshooting tools. Assist with resolving issues escalated by Level-1 support.
What you'll be doing:
- Perform intermediate issue analysis and resolution.
- Identify root cause of issues.
- Respond to server alerts and system outages.
- Review vendor and knowledge base articles.
- Respond to critical monitoring alerts.
- Generate internal knowledge base articles and issue restoration scripts and maintain troubleshooting workflows.
- Perform basic server maintenance operational procedures.
- Manage user profiles and data.
- Generate requests for additional issues restoration scripts and knowledge base articles as necessary.
- Able to read built-in event logs for Windows and Citrix to do basic troubleshooting.
- Strong verbal/written communication skills to interact with team members, customers, management and support personnel (technical and nontechnical)
- Work on technical problem identification and resolution, including responding
What you'll need:
Experience with Microsoft windows server including but not limited to
Design and Implementation:
- Understand Azure services (e.g., Azure Compute, Storage, Networking).
- Configure and optimize Citrix infrastructure components.
- Collaborate with other IT teams to ensure seamless integration.
- Create / provide solution design documentation
- Performs related duties as assigned or requested
- Maintains software versions management controls
Virtual Desktop Management:
- Manage and maintain Virtual Desktop Infrastructure (VDI) setups (e.g., XenDesktop, XenApp).
- Optimize and adjust the Virtual Desktop system for efficiency.
- Creating multiple VMs for users, Migrating & monitoring VM server activities
Networking and Security Basics:
- Understand DNS, DHCP, and network architecture.
- Implement security best practices.
Troubleshooting and Support Citrix environment:
- Advanced knowledge of Citrix environment and monitoring and maintain Citrix settings and dependencies.
- Troubleshoot and resolve Citrix-related issues.
- Provide end-user support for Citrix infrastructure.
- Creating users/managing permissions and administrator rights.
- An understanding of protocols (TCP), firewall concepts, remote desktop server policies and profiles
- Managing, maintaining, monitoring, and troubleshooting Citrix solutions.
- Ability to prioritize multiple tasks and switch between tasks quickly during high stress situations.
- Proficient with incident and problem management, configuration management and change control policies and procedures
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.