As a Cloud Support Engineer at ProArch, you'll troubleshoot MS Azure and M365, provide L1 and L2 support, manage email migrations, and ensure the seamless operation of cloud infrastructure. You'll engage in client consultations, maintain technical documentation, and contribute to team collaboration, all while focusing on delivering exceptional customer satisfaction.
Join ProArch as a Cloud Support Engineer, where you will play a crucial role in supporting our clients’ cloud infrastructure and services. You will be involved in diagnosing and resolving issues related to cloud technologies and ensuring seamless integration and operation of cloud applications.
Your responsibilities will include providing L1 and L2 support for clients, troubleshooting MS Azure, M365 products, managing email migrations, and offering guidance on Azure cloud. You will be a pivotal part of a team dedicated to delivering high-quality tech support and customer service.
Key Responsibilities:
- Provide expert troubleshooting for MS Azure, M365 Suite and Azure virtual desktop.
- Deliver L1 and L2 IT support and guidance to clients.
- Update all IT incidents and requests in the IT Service Management system.
- Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns.
- Escalate unresolved issues appropriately, ensuring cross-team collaboration.
- Engage in technical discussions and provide consultations with both clients and internal teams.
- Maintain and update technical documentation to reflect current best practices.
- Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
- Participate in 24/7 rotational shifts as required.
- Keep abreast of new cloud technologies and solutions related to Azure.
- Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment.
- Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104).
- Participate in 24/7 rotational shifts as required.
- Experience with MS Intune, MDM/MAM, and related technologies for remote device management.
- Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches and VPN.
- Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support.
- Excellent Communication skills
- Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills
- Competitive Salary
- Excellent career development opportunities
- Health Insurance
- Work from home opportunity
- Certification Policy
Top Skills
M365
Azure
Similar Jobs
As a Senior Principal Engineer in the Enterprise Cloud team, you will develop enterprise-grade solutions in a microservices environment, manage complex projects, and foster collaboration across teams to enhance trust and compliance among customers.
As a Cloud Engineer, you will design and implement cloud infrastructure solutions, collaborate with teams, work on cloud migration projects, improve system reliability, optimize resource use, and ensure security compliance. You will also mentor others and participate in capacity and performance planning activities.
Be an Early Applicant
The Senior Engineer for Cloud Infra oversees the telecommunications system, ensuring its operation and integration with enterprise systems. Responsibilities include managing equipment, resolving technical issues, conducting system upgrades, and implementing security measures. They also provide training and support to users and maintain system documentation.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
