Cloud NOC Analyst (L1)

JOB DESCRIPTION

Cloud NOC Analyst (L1)

Cordance RFP | 18x7 AWS & Azure Managed NOC

·        Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts.

·        Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets.

·        Execute approved L1 runbooks for availability, utilization, connectivity and service-health events.

·        Perform first-level checks across compute, storage, networking, databases and cloud services.

·        Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix.

·        Support major-incident bridges, shift handovers and daily operational reporting.

·        Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation.

·        2–4 years NOC/cloud/infrastructure operations experience.

·        Hands-on AWS and/or Azure monitoring experience.

·        Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools.

·        Incident/event triage and severity/priority management.

·        ITSM knowledge: Incident, Service Request, Change and Escalation.

·        Basic AWS/Azure compute, storage, networking and database knowledge.

·        Ability to interpret metrics, logs, dashboards and alerts.

·        Strong written/verbal communication and shift-handover discipline.

·        Willingness to work 18x7 rotational shifts including weekends/holidays.

·        ITIL Foundation.

·        AWS Cloud Practitioner or Azure Fundamentals.

·        Jira Service Management or ServiceNow.

·        Basic PowerShell/Python/shell scripting.

·        Exposure to automation/auto-remediation and event correlation.

·        Experience in customer-facing or regulated environments.

·        Operate within defined governance, security, access-control, change and escalation procedures.

·        Maintain accurate operational documentation, handover records and knowledge assets.