The Collections Analyst is responsible for managing overdue invoices, ensuring timely payments, resolving payment issues, generating aging reports, and maintaining client interactions while meeting cash collection targets.
POSITION SUMMARY• Contact clients to follow up on overdue invoices and ensure timely payments.
• Address and resolve basic payment issues while maintaining positive client relationships.
• Monitoring the billing mailbox, highlighting & escalating cases as needed.
• Generate and maintain aging reports for review by senior team members.
• Maintain accurate records of client interactions and update contact details when appropriate.
• Prepare routine dunning emails to clients for overdue accounts.
• Identify and escalate payment discrepancies and risks to Team Leads.
• Manage and upload invoices into 3rd party platform when necessary.
• Applying cash received in the bank to the corresponding open invoices.
Metrics
• Meet individual cash collection targets as designated by management.
• Maintain overdue accounts within acceptable thresholds.
• Address and resolve client requests impacting payments within agreed service levels.
• Address and resolve basic payment issues while maintaining positive client relationships.
• Monitoring the billing mailbox, highlighting & escalating cases as needed.
• Generate and maintain aging reports for review by senior team members.
• Maintain accurate records of client interactions and update contact details when appropriate.
• Prepare routine dunning emails to clients for overdue accounts.
• Identify and escalate payment discrepancies and risks to Team Leads.
• Manage and upload invoices into 3rd party platform when necessary.
• Applying cash received in the bank to the corresponding open invoices.
Metrics
• Meet individual cash collection targets as designated by management.
• Maintain overdue accounts within acceptable thresholds.
• Address and resolve client requests impacting payments within agreed service levels.
WHAT YOU'LL DO- High school diploma or equivalent; college coursework in finance or business is a plus.
- 2+ years of experience in collections or accounts receivable.
- Excellent written and verbal communication skills (in English)
- Proficiency in MS Office. Experience with Oracle is a plus.
- Basic knowledge of accounting principles.
- Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy.
- Demonstrates problem-solving skills and a customer-focused / customer service mindset
- Ability to escalate cases to Team Leads effectively.
- Ability to work both independently and collaboratively within a team environment fostering positive working relationships
- Commitment to fostering a quality-driven, inclusive workplace culture.
- Positive, proactive, and adaptable attitude.
WHAT YOU'LL NEEDWe acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Top Skills
MS Office
Oracle
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