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Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Call Center Customer Service Specialist in Fraud, Collections, Retails & Card Services at Chase, you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.
Job Responsibilities
Required qualifications, capabilities, and skills:
Preferred qualifications, capabilities, and skills
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Call Center Customer Service Specialist in Fraud, Collections, Retails & Card Services at Chase, you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.
Job Responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
- Computer experience required, utilizing multiple computer applications in a Windows-based environment
- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
- High school graduate with 1 year customer-interfacing work experience or,
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
