Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.
Job Description:
Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and sustainable.
As a Community Associate, Email Support you are responsible for providing front line customer support to our growing Community. You will triage and respond to high volumes of time sensitive customer inquiries--related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience.
**May be required to work on holidays and weekend support as needed
**This role will be on rotational shifts ( 5 working days/week, 9 hrs/day between 07:30 am to 12:00 am)
The ideal Community Associate...
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understands empathy is the key to helping others
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exercises strong problem-solving skills
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showcases endless patience and contagious positive energy
Responsibilities:
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Engage with Poshmark users via email support
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Respond to users in a timely, friendly, and professional manner
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Demonstrate empathy through thoughtful and prompt resolutions for the Community
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Research, troubleshoot, and recommend solutions for open orders and account related issues
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Gather feedback and suggestions from the Community
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Strive to exceed volume and CSAT (customer satisfaction) goals
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Help with side projects and administrative work as needed
6 Months Accomplishments
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Independently handle Tier 1 cases with efficiency and accuracy
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Provide resolutions based on guidelines and policies
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Meet daily case goals on a consistent basis
12+Months Accomplishments
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Navigate Tiers 1 & 2 cases with ease
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Begin providing mentorship and guidance to new team members and peers
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Begin contributing to team projects
Requirements:
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0-2 years of equivalent experience; new college graduates are encouraged to apply
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Enthusiastic about community, customer service, and spreading love and kindness
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Endless patience and a positive attitude with the ability to turn a negative into a positive
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Competitive by nature; thrives off the success of a team
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Believes that helping users is crucial to the growth and success of the company
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Strong computer and typing skills
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Exceptional written communication skills with keen attention to detail
About Us
Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.
Why Poshmark?
At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.
We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
View Poshmark's Job Applicant Privacy Policy here.
