Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role
As an AGL-owned company, ConnectNow specialises in helping Australians transition their utilities into their new homes by providing a range of services including connections for electricity, gas, internet, phone, insurance, pay TV, and more.
Located in the Docklands in Melbourne, our modern and bright offices offer a dynamic and fun contact centre environment. We are currently hiring for multiple full-time permanent positions commencing Wednesday 12th March with flexible work arrangements including the option to work from home two days per week after training. The role includes occasional paid overtime shifts on Saturdays (9am-1pm) once every six weeks.
As a ConnectNow Sales Agent, you will play a vital role in ensuring that our customers receive high-quality outcomes every time they engage with us. We’ve helped 1.5+ million people move home by sorting their home moving needs. We take the stress out of moving by sorting your essential home moving needs in one call.
You will have the opportunity to earn a competitive salary (OTE $80,000) along with a commission structure that rewards performing agents with an additional $1,500 -$5,000 in commission per month. We are looking for individuals who value customer satisfaction and are passionate about leading the way in providing exceptional service to join our team as Sales Agents at ConnectNow
Key Responsibilities:
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Sell multiple products and upsell customers based on their needs.
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Ensure compliance with regulatory requirements, and maintain a high NPS score.
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Work with multiple systems concurrently, varying in complexity and purpose.
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Exhibit the highest level of professionalism when dealing with real estate partners and external clients.
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Provide accurate information and advice to customers by adhering to our regulatory compliance and quality assurance measures.
What you’ll bring:
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Prior experience in a sales focused position, which can include retail or hospitality.
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Excellent communication skills and ability to offer a positive experience to every customer.
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Ability to complete two weeks of full-time training on-site in our Docklands head office.
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Identify key opportunities to cross-sell our products to existing customers and handle objections appropriately.
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Achieve team and individual targets/KPIs.
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Ability to work to a rotating roster in a structured environment.
Perks and Benefits:
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Discounts of up to 40% off your energy bill, which can be shared with family and friends
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Volunteering leave
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Discounts off Gym Memberships, Health Insurance, and other wellness
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The opportunity to sign up for an Electric Vehicle subscription to make it easier than ever to get into an electric car
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Flexible work arrangements to achieve a work-life balance
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A dynamic team and environment with an onsite café, bike rack, and change rooms
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Our Melbourne office is conveniently located on top of Southern Cross station, or ample paid parking options are available close by
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Recognition of success and support from a fun and vibrant management team throughout your time with us.
If you are passionate about customer service and sales and would like to work in a fun and dynamic environment, we would love to see your application!
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location:
Docklands VIC 3008
Job Family Group:
Call Centre
