Conversation Engineer

Overview of 66degrees

66degrees is a leading Google Cloud Premier Partner. We believe that great engineering takes heart. Focusing exclusively on Google Cloud, we guide our clients on their digital transformation journey to deliver the most innovative and disruptive projects in the industry.

66degrees is dedicated to providing our employees with a challenging and exciting work environment without forgetting to have some fun along the way.  Let's get you here.

Role Overview 

As the ideal Conversational Engineer, you are someone who can do a deep technical dive and communicate effectively with others. Our Conversational Engineers love to focus on the user experience and build complex virtual agents for our clients.

Responsibilities

• Lead discovery workshops to capture business requirements, success criteria, and constraints to understand and prioritize, document virtual agent requirements, build virtual agents that are conversational, friendly, engaging and efficient
• Be able to present the conversational agents in Dialogflow CX to customers and work through QA issues, feedback, and troubleshooting
• Creatively solve problems using all components of Dialogflow CX - including generators, data stores, and generative fallback
• Work closely with product, development, and engineering teams to validate design solutions, and participate in iterative product enhancement cycles
• Create new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs
• Establish visual and interactive standards documentation, and work with the development team to ensure that designs fit the technical specifications of the product or application
• Cultivate an understanding of industry trends and regularly use this information

Qualifications

• 2+ years experience in building virtual agent solutions (preferably Dialogflow CX)
• Experience bringing a virtual agent to market (or working on an already-deployed virtual agent), either externally for customers or internally for company associates
• Intimate knowledge of NLP, NLU, and the complexities of creating and maintaining strong models, intents, and entities
• Strong understanding of the importance of data to the overall virtual agent continuous improvement lifecycle
• Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows
• Prior experience with user dashboards or analytical applications is a plus (Looker, Tableau, Power BI, etc.)
• Prototyping tools, such as Invision or prototyping within Figma
• Excellent communication and interpersonal skills, 
• Up-to-date knowledge of web and mobile trends and technology, and thorough understanding of interface design and usability standards
• Strong conceptual skills and proven ability to create rapid wireframes/mockups and prototypes

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.