The Cost of Quality Coordinator manages warranty expense reporting, conducts forecasting, analyzes KPIs, and leads projects to optimize quality costs within the automotive sector.
TCS – Cost of Quality Coordinator
As part of TCS - Customer Experience Quality (CEQ) section based in Amsterdam. This role will initial be based in Amsterdam for 12months on a STA contract for training and then located in India after the first 12months.
The Cost of Quality team is responsible for Warranty Expense Reporting to all internal and external business functions, Operational Budget, Recoveries, Model & Road Side Assistance Cost-per-Unit, Goodwill Budget and Cost of Quality related KPIs.
Core Responsibilities
- Management & KPI Reporting
Prepare and deliver timely reports on:- Contractual Warranty Costs vs. targets and commitments.
- Model Cost-Per-Unit trends and impact of concerns.
- ILN Warranty Ratios monitoring and follow-up.
- Forecasting & Analysis
- Provide reforecasts within deadlines and support Business Plan Submissions
- Develop and optimize forecasting tools for Cost-per-Unit, Warranty, Goodwill, and Roadside Assistance.
- Create ad hoc reports and analyses to support informed management decisions.
- Follow-up the pending claims in Global Warranty System assuring recovery from manufactures.
- Project Leadership & Benchmarking
- Lead/support projects related to Cost of Quality and claim cost processes when required.
- Benchmark Cost-Per-Unit and ILN Warranty Ratios across AMIO regions to identify best practices.
Qualifications & Skills
- Bachelor’s or Master’s degree in Engineering, Economics, or Business Management.
- Experienced in the automotive industry, with exposure to both technical aspects and financial processes (advantageous).
- Proven ability to build strong working relationships across all organizational levels and functions.
- Excellent communication skills; recognized for establishing credibility as a trusted business partner.
- Advanced analytical capabilities with expertise in validating outputs, presenting conclusions, and justifying recommendations to management.
- Outstanding proficiency in MS Access, Tableau, Excel, PowerPoint, and programming skills in VBA (Visual Basic Applications).
- Strong command of English (written and verbal); additional language proficiency is an advantage.
Similar Jobs
Automotive
The Cost of Quality Coordinator manages warranty expense reporting, forecasting, analysis, and project leadership in the automotive sector.
Top Skills:
ExcelMs AccessPowerPointTableauVBA
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Develop and maintain full-stack applications, enhance APIs, support operational readiness, and collaborate with teams using modern technologies in a healthcare environment.
Top Skills:
AWSAzureGCPGithub ActionsJavaPostgresPythonReactSpring Boot
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead the design and development of scalable web applications using Java and React, implementing cloud infrastructure on Azure and CI/CD practices.
Top Skills:
SparkAzureAzure DevopsAzure FunctionsAzure SqlContext ApiCosmos DbCSS3DatabricksGithub ActionsHibernate/JpaHTML5Java 17+Key VaultReactReduxRestful ApisService BusSpring BootSpring SecuritySQLTerraformTypescript
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
