Drive adoption of Coupa Pay by managing customer engagements and optimizing platform usage. Deliver data-driven insights for improved customer value.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
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The Impact of Coupa Pay Adoption Manager at Coupa:
This role serves as a trusted strategic advisor to Coupa Pay customers, driving adoption and aligning platform usage with key business objectives. The individual will manage multiple customer engagements with a focus on execution, communication, and results, leveraging strong project management practices. By delivering functional expertise and data-driven insights, they will identify opportunities to optimize configurations and maximize customer value. Collaboration with internal teams and customers is critical to supporting long-term success, enabling growth, self-sufficiency, and continuous improvement.
What You'll Do:
- Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.
- Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.
- Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.
- Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.
- Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
What You'll Bring To Coupa:
- 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for combined procurement and AP expertise.
- Proven client management abilities with a track record of driving continuous improvement in fast-paced, high-growth environments.
- Excellent communication, organizational skills, attention to detail, and a problem-solving mindset focused on understanding and improving core processes.
- Hands-on experience with SaaS solutions, software configuration, product demonstrations, and familiarity with financial/accounting and CRM systems like Salesforce.
- Strong proficiency in Excel is required, Netsuite is highly desirable, and SQL/PHP is a strong plus.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Excel
NetSuite
PHP
SaaS
Salesforce
SQL
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