CRM Analyst / Sales application owner

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Job Description:

The opportunity:
We are seeking a CRM Analyst to manage and optimize our Salesforce platform, ensuring it aligns with business objectives and enhances customer relationship management processes. The CRM Analyst will work closely with sales, marketing, and customer support teams to provide actionable in-sights, streamline workflows and improve the overall Salesforce visibility. 

How you’ll make an impact:

• Configure, maintain, and manage the Salesforce platform to meet organizational needs. 

• Analyze Salesforce data to provide insights and recommendations that drive sales and marketing strategies. 

• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for sales, marketing, and customer support teams. 

• Monitor CRM usage and user activity, identifying areas for improvement or training. 

• Collaborate with cross-functional teams to understand business processes and suggest enhancements within Salesforce. 

• Implement solutions to streamline workflows, improve efficiency, and enhance the user experience. 

• Support integration of Salesforce with other business tools and platforms. 

• Provide training and support to Salesforce users to maximize platform adoption and effectiveness. 

• Troubleshoot and resolve user issues, escalating as needed. Document processes, best practices, and training materials. 

• Work with leadership to align CRM strategies with business objectives. Identify trends and opportunities to enhance customer relationships and improve sales effectiveness. 

• Stay updated on Salesforce features, updates, and industry best practices to recommend improvements.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. 

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s degree in business, Information Systems, or a related field.

• 4+ years of experience as a Salesforce Administrator or Analyst (desirable) or a relevant role experience

• Proficiency in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.

• Ability to work independently and manage multiple projects simultaneously.

• Strong analytical skills with experience in data analysis and reporting tools.

• Excellent communication and interpersonal skills.

• Salesforce Administrator Certification is highly desirable.

• Proficiency in both spoken & written English language is required.