As a CRM Quality Control Specialist, you'll test CRM campaigns, validate triggers and flows, report issues, and improve processes while supporting the CRM Retention team.
Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
Neo Group is on the lookout for a CRM Quality Control Specialist to join our Marketing Team.
Responsibilities:
- Test and validate CRM lifecycle campaigns (FastTrack and other platforms) before launch.
- Check correctness of triggers, attributes, player segmentation, campaign flows, and reward logic.
- Ensure proper functioning of communications (email, SMS, push, onsite) and integration with CMS/external providers.
- Perform testing after system updates or feature releases.
- Provide final QA approval before campaign launch.
- Report bugs, incorrect setups, or mismatches to developers and CRM managers.
- Maintain test cases and results.
- Analyze campaign performance and error patterns, suggesting process improvements.
- Support the CRM Retention team with insights into tested scenarios.
- Conduct knowledge sharing and training to improve CRM quality standards.
- Previous experience in CRM coordination, campaign execution, or QA.
- Knowledge of CRM platforms (FastTrack, , Optimove, or similar).
- Solid understanding of casino and sports betting lifecycles.
- Strong attention to detail and problem-solving mindset.
- Effective communication skills.
- Ability to manage multiple projects and work independently.
- High organizational skills and proactive approach.
- Nice-to-have: experience in email marketing, A/B testing, HTML coding, data analysis, and campaign optimization.
- Enthusiasm for continuous learning and adaptability to a fast-paced environment.
- Enjoy 3 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Top Skills
A/B Testing
Crm Platforms
Email Marketing
Fasttrack
HTML
Optimove
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