CSE Engineer

A CSE Engineer, Solution provides technical expertise to the sales team and FL CSE, understands customer needs and transforms these needs into optimal KONE solutions. 

CSE Engineer, Solution is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.

Focusing on non-standard tendering cases, CSE Engineer, Solution is accountable for overall solution for the customer; including integrations, solutions, services and products. He/she takes responsibility to define the specifications, costs and lead times in co-operation with other Front Line parties, Supply Line, and Area and Global support functions. CSE Engineer, Solution has deep understanding of new KONE solutions (e.g. project management & installation) across business lines and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care.CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.

This role description applies to CSE Engineer, Solution in KMTA CSE Functional Services.

1.Responsibilities and key activities

Responsibilities and key activities

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard
• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
• Select the correct product platform on which to make the offering
• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.

Solution planning – Costing:

• Responsible for correct APF solution costings
• Involves CSE Engineer, System to understand the cost for integrations.
• Involves Supply Line, installation, and project management to understand the materials

Solution planning – Specs:

• Coordinates specification creation
• Performs initial and revised non-standard energy calculations
• Performs traffic analyses
• Accountable for technical feasibility checking

Solution planning – Availability and lead times

• Coordinates solution lead times from Supply Line and local sourcing

Solution planning – Installability

• Ensures that the proposed solution can be installed
• Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability

• Ensures that the proposed solution fulfils the customer’s product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

• Ensures that the proposed solution fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Delivery process

• Accountable for the creation of full shop L/O drawings or Installation layouts
• Accountable for corporate material order engineering
• Coordinates and analyses change requirements (variation orders and addworks); ensures that holistic proposals for the new solution design are provided
• Coordinates the work of all involved CSE Engineers and Specialists
• Proposes change order (variations and addworks) sales opportunities to Project Managers
• Accountable to understand variance between the design of the site versus reality of the site
• Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
• Performs technical submittal documentation
• Accountable for material samples ordering
• Handles SAP Milestone management accurately 
• Identifies Request for information (RFI) whenever applicable
• Coordinates with Sourcing the approval related to third party supplier ordering and samples
• May participate in customer meetings if technical solution related topics are required to discuss.

General responsibilities

• Participates in product and new services release information-sharing sessions
• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
• Contribution to the Customer Solutions Engineering virtual and local network
• Contribute to and utilise the Customer Solutions Engineering case library
• Is the primary front line technical contact person for the Supply Line Tendering Engineers

2.Performance measures

Performance measures

• Customer satisfaction (sales transactional survey after orders are booked)
• Specs setter: Portion of KONE customer specs (%, based on CRM data)
• Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause Codes
• P2Mid-cal and P2P accuracy
• Full chain tender response time (FL-SL-KTI)
• Time from order booking to the customer’s approval of the final drawings
• Time from the customer’s approval of the final drawings to the order
• Milestone 2 completed on time (according to the plan)
• Reduction in the amount of quality feedback and CAT 2 feedback issues

3.Competence profile3.1Behavioural competences

Customer focus (KONE General competences): Is curious about the customer’s business and willing to understand their challenges. Takes a customer’s perspective and is prepared to engage with their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed customer’s expectations.

Innovation and creativity (KONE General competences): Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.

Analysis and problem-solving (KONE General competences): Distinguishes between important information and irrelevant or minor details. Analyses information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Collaborating (KONE General competences): Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, and closes deals or discussions with clear understanding of agreement.

Impact and influencing (KONE Leadership competences): Communicates with confidence and clarity, identifies and breaks down barriers to open communication. Considers and builds on others’ ideas.

Results focus (KONE General competences): Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Quality (KONE General competences):  Sets high-quality standards for their personal output. Encourages others to meet high-quality standards of work. Checks own output or that of others to ensure that quality standards are met. Consistently delivers high-quality work. Maintains a focus on quality even when under pressure.

Detail focus (KONE General competences): Self-checks own work carefully. Analyses information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

Are you the one?

• Minimum 5 years of relevant engineering experience in elevator business field operations
• Holistic understanding of different building types and customer segments
• Good solution and value-selling skills
• Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
• Understanding of new construction and building modernisation processes in the industry and at KONE
• Excellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions)
• Good knowledge of KONE solution-related codes and standards
• Good knowledge of environmental and sustainability requirements and norms
• Good engineering tool skills e.g. CAD and BIM skills
• Basic knowledge of competitors’ technical solutions
• VB Specific knowledge: Conducting site surveys, existing building modernisation/installation methods
• Good understanding of all the required elements for solution total costing
• Understanding of KONE quality management procedures
• Good virtual collaboration skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers