Currencies and Emerging Markets Operations - Analyst

Job Description
Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.
As a Transactions Analyst within JPMorganChase, you will have a direct impact on our team and department, ensuring smooth and efficient transaction processes. You will leverage your knowledge of transaction management to identify and resolve issues, guided by established practices and procedures. Your role will involve providing management with data and analytics to assist with targeted coaching and mentoring of Specialists and enhancing customer experience. You will also be expected to think strategically, fostering innovation and team building. Your proficiency in artificial intelligence and automation will be crucial in optimizing our transaction processes. Furthermore, your ability to interpret and communicate data will help us make informed decisions that drive impact. Your role is essential in maintaining our commitment to providing top-notch service to our customers.
Job responsibilities

• Gather data and create reports daily, weekly and monthly to contribute to business operations
• Research and provide recommendations on performance error investigations, root cause, and resolution
• Utilize artificial intelligence and automation technologies to optimize transaction processes and improve efficiency
• Contribute to team projects aimed at innovating transaction management processes and enhancing customer experience
• Manage document processes, including review, indexing, inventory, destruction, and other documentation tasks
• Assist in training and guiding team members on transaction processing and customer service best practices
• Collaborate with internal business partners across LOB's to leverage technological activities

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions related to Currencies and Emerging Markets products
• Familiarity with MIS and KPI reporting
• Demonstrated ability to utilize artificial intelligence and automation technologies to optimize processes and improve efficiency
• Experience in handling customer inquiries and requests, with a focus on enhancing customer experience
• Proven ability to contribute to team projects, with a focus on innovation and strategic thinking
• Experience in training and guiding team members, with a focus on transaction processing and customer service best practices
• High school diploma or GED required
• Strong proficiency in English and Mandarin (written and oral) as the role interacts with local and global stakeholders and documentations
• Taiwan Senior Securities Specialist License/Financial Markets and Professional Ethic/ Proficiency Test for Bank Internal Control and Audit

Preferred qualifications, capabilities, and skills

• Experience using Alteryx, RPA (UiPath) or Tableau expertise is a plus
• Good working attitude and communication skill
• Adaptable, flexible and willing to work in a dynamic environment
• Strong sense of accountability and ownership
• Team player, ability to multitask and work effectively under pressure and stress

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.