Custody Client Facing Senior Associate

Job Description
Explore a new opportunity in Custody Operations Team at J.P.Morgan!
As a Custody Client Facing Senior Associate in the Custody Operations Team, you will act as a single point of contact for client's in respect of their Trade, Cash and Asset Servicing enquiries. You will play a vital role in the day to day management of the Custody Middle office. Our global clients include: Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise).
Job responsibilities

• Provides direct support across a wide variety of products and markets
• Builds strong internal and external working relationships and partnerships with J.P.Morgan clients and operational teams to ensure we provide a best in class service offering
• Provides value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries
• Performs root cause analysis of Asset Servicing such as COAC's (Common Corporate Actions) and Income, Cash, FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise J.P.Morgan offered products for self-serviceable opportunities
• Identifies of opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes

Required qualifications, capabilities, and skills

• Previous experience in the client facing role
• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Ability to multitask and work in a fast paced environment essential

Preferred qualifications, capabilities, and skills

• Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.