The Customer Content Specialist will assist clients in distributing press releases, provide content strategy, and ensure customer satisfaction while fostering team collaboration and best practices.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Primary Responsibilities:
Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions. In this role, customer content specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our customer content specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.
We’re looking for a candidate who has the ability to:
- 1+ years of experience in content creation, customer service, or related field required
- Attention to detail and experience with proofreading
- Team player who is self-driven to exceed core metrics and department goals
- Someone looking to work collaboratively with others
- An individual with a passion for customer service who finds fulfillment in helping others
- A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
- Knowledge of SEO and content best practices desired
- Expertise in PowerPoint, Canva, and public speaking a plus
- Excellent customer service and communication skills (service industry background a bonus)
- Ability to handle multiple tasks in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Word, Excel, and Web applications (along with basic keyboarding skills)
Educational Qualifications:
- College degree is preferred (B.A. in Communications, Public Relations, English, or related field a plus)
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Top Skills
Canva
Excel
Microsoft Word
PowerPoint
Web Applications
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