ASAPP Logo

ASAPP

Customer Engineer

Reposted 18 Days Ago
Be an Early Applicant
Hybrid
2 Locations
Entry level
Hybrid
2 Locations
Entry level
The Customer Engineer will build and optimize AI solutions for customer workflows, work with enterprise systems, and drive AI adoption.
The summary above was generated by AI
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

About the Role

Join our Customer Engineering team building AI for the world's biggest brands. As an L1/L2 Customer Engineer, you'll be hands-on building, crafting, and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.

You'll take an entrepreneurial approach to customer outcomes—doing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers, you'll dig into customer workflows and business problems, crafting AI solutions that scale to millions of users. You'll shape solutions as much as build them.

In This Role, You Will

  • Craft AI agent tasks focused on customer workflows, pain points, and business goals
  • Wire up enterprise systems through APIs and knowledge bases to unlock business value
  • Run tight feedback loops with customers through testing and optimization
  • Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
  • Work with Engineering and Product teams to influence features based on customer needs
  • Drive adoption of new AI capabilities through beta testing and implementation
  • Get creative to make customers successful with GenerativeAgent

Your Background Looks Something Like This

  • Bachelor's degree (Computer Science, Engineering, Math preferred) or equivalent experience
  • Strong technical skills with ability to quickly learn complex AI/ML systems
  • Entrepreneurial mindset with bias toward action and customer success
  • Good communication skills for customer-facing technical discussions
  • Comfortable working in fast-moving environments where you help shape solutions

Even Better

  • Experience with Generative AI, Agentic AI, or conversational AI technologies
  • Background in APIs, system integrations, or enterprise software configuration
  • Interest in product management or engineering career paths

Benefits

  • Competitive compensation
  • Stock options
  • ICICI Lombard General Insurance LTD
  • Onsite lunch & dinner stipend
  • Connectivity (mobile phone & internet) stipend
  • Wellness perks
  • Mac equipment
  • Learning & development stipend
  • Parental leave, including 6 weeks paternity leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-SL1 #LI-Remote 

Top Skills

Agentic Ai
APIs
Complex Ai/Ml Systems
Conversational Ai
Generative Ai

Similar Jobs

6 Days Ago
In-Office
Chennai, Tamil Nadu, IND
Senior level
Senior level
Cloud • Fintech • HR Tech
Design and develop localization and AI capabilities for Workday, guiding best practices and mentoring team members. Leverage AI and OO programming for product delivery.
Top Skills: AWSBoto3C#DockerETLGCPJavaNumpyPandasPythonPyTorch
9 Days Ago
In-Office
Chennai, Tamil Nadu, IND
Senior level
Senior level
Software • Semiconductor
The Field Applications Engineer provides technical support to customers and sales partners, engages in joint development programs, and ensures product promotion and customer relationship management. The role involves travel and collaboration with design teams.
Top Skills: Analog Power ManagementDc/Dc CircuitryMotor DriverPwm Ics
An Hour Ago
In-Office
Chennai, Tamil Nadu, IND
Senior level
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Senior Software Engineer at Toast, you will lead the execution of complex features, mentor junior engineers, ensure code quality, and collaborate across teams to enhance restaurant-focused solutions.
Top Skills: Apache KafkaAWSCi/CdDatadogDockerJavaKotlinKubernetesNode.jsNoSQLPrometheusPythonRabbitMQSplunkSQL

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account