Customer Engineering Manager - Solutions Engineering (Pre & Post Sales)/ Automation Testing (Selenium)

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized  by leading organizations around the world:

• BrowserStack is Great Place to Work-Certified™ 2020-21

• Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi

• Ranked in Forbes Cloud 100 in 2021 - for the second time

• Featured in LinkedIn Top Startups India 2018

Role in nutshell : 

As a Customer Engineering Manager, you will work on scale and manage a growing, high-performing team that partners with sales to deliver revenue growth whilst reporting to the Function Head.

You love technology in all forms and live on the bleeding edge of agile software development and testing technologies. To excel in this role you should be passionate about collaborating with customers and solving real-world customer-facing problems. We are looking for managers who aren’t afraid to roll up their sleeves and work closely with internal and external stakeholders throughout the customer's BrowserStack product evaluation process.
Please note: The work timing for this role would be 5PM-2AM IST

Desired experience:

• You must have the skills, knowledge, and experience necessary to meet the expectations of this role with 10-15 years of engineering experience in the B2B SaaS space is a plus.

• B.S. degree in Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets, and best practices 

•  Client interaction experience is a must. 

• Prior exposure to Solutions Engineering, Pre-Sales or Consulting roles with a technical background would be ideal. 

• You should have experience in managing teams, and driving performance reviews and evaluations. 

• Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NighWatchJS,WDIO); Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft Azure DevOps); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls) 

• Disciplined self-starter, does whatever it takes to succeed 

• Excellent written & verbal communication skills focused on improving collaboration in a high dynamic/team environment

What will you do?

• Manage and Lead CE teams, conduct performance reviews, and handle internal or external escalations.

• Spearhead initiatives to scale the Customer Engineering practice. e.g. simplifying processes and building workflows for efficient external and internal coordination, creating reusable technical or process artifacts, etc.

• Be the architect for the customer’s end-to-end technical evaluation of BrowserStack; deliver on the revenue plan with the account team; develop strong relationships with engineering and QA teams at all levels within the customer organization, becoming their trusted advisor 

• Enable the team to lead pre-sales engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support, and ongoing customer relationships 

• Enable team to design and lead comprehensive discovery sessions in the sales cycle – mapping out the prospect’s unique workflows, technical architecture, and organizational goals – leading to a clear understanding of the BrowserStack’s value proposition in the customer’s evaluation; design and conduct comprehensive solution demonstrations 

• Devise innovative technical approaches/solutions to enable customers to succeed with BrowserStack. 

• Work with cross-functional product & engineering teams, learn & develop different technologies as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.

• Develop a strong understanding of our technology portfolio and the competitive landscape for web apps, mobile apps and visual testing solutions ​​to strategically position the BrowserStack products, based on customer's use cases.

• Work as a bridge between Customer and Product & Engineering teams, Capture technical product requirements and feedback from customers and relay it to the product with relevant market insights to enhance the product.

Opportunities in this role: 

• Tech - Learning about large enterprise  tech stack 

• Tech - Opportunity to get involved in different languages & frameworks Tech - Building systems for debugging & scaling 

• People Management - Opportunity to lead and scale a dynamic team

• Customer -  Talking to industry leaders, customer leadership, their Dev / QA / Security, Network teams, etc.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

• Gratuity as per payment of Gratuity Act, 1972

• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

• Remote-First work environment that allows our people to work from anywhere in India

• Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience