Customer Insights Manager

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COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Purpose Purpose:

Research manager will acquire and share primary insight to shape Sysco’s strategy, optimize current business results and understand performance.   The role will execute both qualitative and quantitative research against diverse objectives and methodologies.   This role will both manage third parties to conduct research and execute studies themselves.  Manager will be expected to analyze studies for results and share insights thru diverse tools throughout Sysco.  The successful candidate will be a curious, self-starter, with strong attention to detail, with an ability to work in a new growing and ever-changing environment. This role will need to assimilate data and hone in on key insights that drive business recommendations. She/he recognizes that the true measure of success is based on the business impact

Responsibilities:

Research Design and Execution

• Design research instruments (surveys, discussion guides) and sampling techniques to gather data  with the highest standards
• Build an ecosystem of research partners to support research initiatives as needed
• Lead in-house execution of  research
• Manage internal and external research projects with expert-level project management competencies

Primary research analysis, insight creation

• Manage a follow-up closed loop process for customer experience issues identified thru research
• Analyze primary research results to foster insights and strategic guidance
• Implement and share reporting tools which track and synthesize insights
• Identify opportunities to combine qualitative insight with other data sources to uncover new learning

Insight communication

• Leverage different communication tools  (e.g., videos, reports, dashboards) to share results and ensure understanding across the enterprise

Education/Experience:

• Master’s degree with a focus on qualitative or quantitative research or Bachelors with 3+ years of relevant job experience
• 3+ years in market research, trends, or similar job function

Technical Skills and Abilities:

• Ability to link primary research with analytics model in collaboration with data science & market insights and intelligence teams
• Ability to conduct statistical analysis to identify result (a plus)
• Experience in managing either quantitative or qualitative research (B2B experience preferred)
• Advanced level of understanding and knowledge of appropriate statistical applications and research design techniques

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.