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Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Support Mods!
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
In this role, you’ll be the friendly voice our customers hear first, tackling inquiries, solving problems, and leaving each caller with a smile. You’ll represent our company’s values and help create an outstanding customer experience with every conversation.
If you’re ready to make a difference and want to work remotely from anywhere, we’d love to connect with you!
Pay Rate:
To be discussed during the interview.
Project Hours:
24/7
Commitment:
20 Hours per week
90 Days
Orientation Date:
Week of August 18th
The Ideal Mod:
Has strong customer service experience. Phone experience is a must!
Has excellent written and verbal communication skills.
Has experience providing support with the following: cancellations, refunds, billing and payment questions, minor technical issues (cannot login, video issues, audio issues).
Is fully flexible and has at least 20 hours of availability each week during the desired time and 8 hours on weekend(more than 20 hours is also welcome).
Can begin orientation ASAP if needed.
Has experience working in a very busy call center environment.
Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
Has excellent English & spoken competence and previous experience providing support in English.
Tech requirement:
Windows 11 Windows 11 with i7 Processor or Higher *OR* MacOS Ventura or Higher
50 MBPS Internet Connection
Android 14.0 or greater iOS 15 or greater
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
