JPMorganChase
Customer Quality Assurance Associate
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Job Description
Join our team as a Quality assurance Associate and work on data investigation and provide program management support.
As a Quality Assurance Associate within our Financial Services team, you will be responsible for allocating work, tracking status, and ensuring the completion of records assigned for testing. You will question and investigate data, provide program management support, and promote process improvements. This role provides an opportunity to apply your strong research, analytical, and comprehension skills, and your in-depth understanding of AML/KYC and control framework. You will also have the chance to demonstrate your ability to engage stakeholders and influence others for results.
Job responsibilities:
Required qualifications, skills and capabilities:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
Join our team as a Quality assurance Associate and work on data investigation and provide program management support.
As a Quality Assurance Associate within our Financial Services team, you will be responsible for allocating work, tracking status, and ensuring the completion of records assigned for testing. You will question and investigate data, provide program management support, and promote process improvements. This role provides an opportunity to apply your strong research, analytical, and comprehension skills, and your in-depth understanding of AML/KYC and control framework. You will also have the chance to demonstrate your ability to engage stakeholders and influence others for results.
Job responsibilities:
- Work allocation, track status and completion of records assigned for testing
- Ensure testing is completed within the agreed timelines with highest quality standards
- Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate).
- Provide program management support, including providing training on key applications and tools
- Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams
- Identify and drive Process improvements and other initiatives
- Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario's
- Identify changes to processes and procedures to improve productivity and efficiency
Required qualifications, skills and capabilities:
- Bachelor's degree in Commerce, Finance, or equivalent work experience
- Min 6 years of experience within the Financial Services industry; AML/KYC knowledge, application support, and/or project management
- Possess in depth understanding of AML/KYC and control framework
- Strong research, analytical, and comprehension skills, with ability to analyze large amounts of data
- Demonstrated ability to raise issues or information to relevant stakeholders or management with respect to the control environment and to present the issue or information in a concise and effective manner
- Strong stakeholder engagement, including ability to connect business and IT stakeholders in a clear and efficient manner
- Strong interpersonal skills and ability to influence others for results
- Good product knowledge - Market products, Banking products, Fintech, Securities and Lending, Corporate and Trade Finance
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
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