Centific
Customer Success Analyst - Technical Writer
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About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
Job Summary:
We are seeking a Customer Success Manager who specializes in technical writing. This role involves creating detailed and easy-to-understand technical documentation that helps customers get the most out of our products. The ideal candidate will have strong writing skills with the ability to translate complex technical concepts into user-friendly materials. You will be responsible for developing user manuals, FAQs, product guides, and other documentation to ensure customers can fully utilize the product features.
Key Responsibilities:
- Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation.
- Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users.
- Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation.
- Update and revise documentation as the product evolves and new features are released.
- Collaborate with the Customer Success team to identify gaps in customer knowledge and create documentation to address those gaps.
- Create and maintain a knowledge base of FAQs and troubleshooting tips.
- Help ensure consistency and clarity across all customer-facing technical content.
- Gather feedback from customers and internal teams to continuously improve the quality of the documentation.
- Assist in the development of instructional videos or visual content to complement written documentation.
Qualifications:
- Bachelor's degree in Technical Writing, Computer Science, Communications, or a related field.
- 3+ years of experience in technical writing or similar roles within a software or tech environment.
- Strong technical background with the ability to understand and explain complex product details.
- Excellent written and verbal communication skills.
- Proficiency in content creation tools like Markdown, HTML, or other technical writing software.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with creating API documentation and working with engineering teams is a plus.
