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Description
Who are we?
Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.
We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.
What are we looking for?
We are seeking a talented and highly customer-focused member to join the Checkmarx CSM team.
Our Customer Success Managers (CSM) are critical to our relationships with our customers. They are responsible for ensuring customers successfully onboard, adopt, and realize the value of Checkmarx solutions. CSMs are highly motivated and skilled customer relationship builders who drive the adoption of our solutions, generate referrals, drive customer loyalty, and secure long-term relationships. This is all achieved by knowing the customer, designing plans to deliver maximum value, and being consultative in the journey to becoming a trusted advisor.
How will you make an impact?
In this role, you will be managing existing and new customers, focused on improving customer retention, increasing adoption of Checkmarx within the customer base, identify expansion opportunities and identifying and escalating customer issues that require remediation.
· Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges.
- Lead and coordinate the deployment and adoption of Checkmarx products.
- Know the Checkmarx solution, the AppSec market, and the competition and provide guidance in the day-to-day operations of the platform.
- Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Checkmarx services.
- Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk, and mitigate in a timely manner.
- Maintain an accurate view of the health of assigned customers using the tools and procedures in
- Work closely with Product Management, R&D, and Support teams to promote customer requests.
- Proactively anticipate customer needs and effectively manage reactive customer requests.
- Develop and maintain solid cross-departmental relationships.
- Understand the customer's internal processes and implementation to drive the adoption of product capabilities and solutions.
Requirements
What is needed to succeed?
- Minimum 3 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a software company
- Have a solid working knowledge of AppSec and Software Development Lifecycle Methodologies- Advantage
- Be the primary technical point of contact for customers, providing in-depth knowledge of our application security solutions.
- Understand and communicate the technical architecture and integration of our products within customers' environments.
- Assist customers with the optimization of our security applications, ensuring best practices are followed.
- Troubleshoot and resolve firsthand technical issues, working closely with the product and engineering teams when necessary.
- Proficient in English (Verbal and Written) – An additional European language is a BONUS!
- Ability to connect and build long-lasting relationships with customers through consultative conversations
- Able to understand and articulate complex technical concepts and be a creative problem solver
- Ability to manage projects and initiatives with timelines.
- Superb verbal and written communication skills
- Exceptional multi-tasking abilities and organization skills
- Capable of working independently and as part of a team
- Ability to adapt to changes and work in a fast-paced environment
- Detail-oriented – able to capture proper information correctly and accurately
- Strong customer-facing and excellent presentation skills
- Ability to adapt and effectively use other platforms and solutions as needed
- Be comfortable consulting on product best practices and suggest alternative views to customers' technical approaches based on successful implementations.
- Must have a strong bias toward guiding product maturity with customers.
- Background in application security, DevOps, or software development
- Proficiency with Salesforce.com and Gainsight
What we have to offer
Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year. Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
