As a Customer Success Manager, you'll support clients, resolve issues, and gather feedback to enhance products and services. You'll collaborate with multiple teams and drive client success.
Job Title: Customer Success Manager
Location: Remote
Job Type: Full-Time
Shift timings: 9 PM IST to 6 AM IST
About Us:
We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams. In this role, you'll be instrumental in ensuring client success and driving company growth. You’ll proactively engage with clients, helping them navigate our platform, optimize their workflows, and achieve their business objectives. By translating financial insights into actionable strategies, you’ll foster strong relationships, drive product adoption, and maximize client value.
Key Responsibilities:
- Customer Support: Provide prompt and effective support to customers through email and support chat.
- Product Knowledge: Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.
- Collaboration: Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support.
- Issue Resolution: Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism.
- Escalation Management: Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed.
- Customer Feedback: Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience.
Qualifications:
- Education: Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution. A minimum GPA of 8.0/10 (or equivalent) is required.
- Experience: 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing. Experience working with hedge funds, asset managers, or institutional clients is highly preferred.
- Technical & Analytical Skills: Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently.
- Industry Knowledge: Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage.
- Communication: Ability to engage with senior-level clients in a professional and solution-oriented manner.
Why Join Us?
- A dynamic, fast-paced startup environment.
- Competitive compensation & growth opportunities.
- Opportunity to collaborate with a talented engineering team.
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Support and lead projects involving MES and RMS applications, optimize global system setups, and maintain best-known methods for traveler and process control. Own application support by providing training, feedback, and issue resolution. Implement software improvements, updates, and upgrades while maintaining business-process integrity and meeting turnaround requirements. Develop expertise in PLM, MES, ERP, AI, LLMs, and intelligent automation integrations.
Top Skills:
Agentic AiAi AssistantsArtificial Intelligence (Ai)ErpIntelligent Automation PlatformsLarge Language Models (Llms)Micron Execution System (Mes)Product Lifecycle Management (Plm)Rms
HR Tech • Information Technology • Software
Manages named APAC accounts by building trusted relationships, delivering consultative solutions, and driving customer satisfaction, retention, expansion, and revenue growth. Partners with Sales, Product, Operations, and Engineering, identifies upsell and cross-sell opportunities, develops account plans, and communicates customer feedback to influence the product roadmap.
Top Skills:
B2B SaasHr Saas
Artificial Intelligence • Software • Generative AI
Participate in paid, recorded conversations with customer success professionals to help train and evaluate AI systems. Discuss onboarding, implementation, product adoption, account health, renewals, expansion, and challenging account scenarios. Explain and defend account strategies, challenge recommendations, and articulate customer-business tradeoffs using fictional or anonymized examples. Participants need strong spoken communication, customer success experience, reliable internet, a clear microphone, and a webcam.
Top Skills:
MicrophoneReliable InternetWebcam
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
