Similar Jobs
Security • Cybersecurity
The Escalation Engineer resolves complex customer issues escalated from Technical Support, analyzes problems, collaborates with R&D, and trains support engineers.
Top Skills:
BashCassandraElkGoGrafanaKafkaKubernetesLinuxLokiMongodbNginxPostgresPrometheus
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Threat Researcher III will analyze malware threats, validate defenses against them, automate threat processing, and communicate findings across teams.
Top Skills:
CassandraElasticsearchGoMySQLPythonRust
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Senior Threat Researcher will lead threat detection innovations, mentor researchers, perform malware analysis, and architect scalable solutions to combat sophisticated threats.
Top Skills:
AutomationBinary NinjaC++ElasticsearchGhidraGoIda ProMalware AnalysisMongoDBMySQLPostgresPythonReverse EngineeringRustSplunkX64Dbg
As the Operations Specialist - Email in the Customer Support Department, they will manage all
email-based customer support interactions. They will handle incoming and outgoing emails,
resolve customer inquiries and issues, and ensure a seamless and positive customer
experience.
Essential Job Functions
- Own and manage a portfolio of top brands in the Restaurant Industry worldwide.
- Work with the top brands to understand their needs and help them with the rollout schedule of our solution across their hundreds of locations.
- Coordinate with partners such as POS companies and third-party platforms such as Uber Eats and DoorDash.
- Set and track account delivery volume and performance.
- Engage with your portfolio to understand opportunities for operational improvement. Relay those opportunities to your leads to help build better features and products.
- Act as the customer’s point of contact, handling inquiries, resolving high-level escalations, and providing solutions promptly.
- Someone who can take full, end-to-end ownership and responsibility of the accounts they are working on and ensure their requirements are met.
Requirements
- 3-5 + years of experience in Project Management and handling large partnerships.
- Experience in handling US customers will be an added advantage.
- Sharp candidate with technical skills and ability to multi-task.
- Strong Attention to detail, organized and analytical, excellent communication and interpersonal skills.
- Knowledge of CRM software like Salesforce, etc.
- Excellent communication skills – both verbal and written.
- Business acumen with a problem-solving attitude.
- Someone who thrives in a very fast-paced, quickly evolving environment.
- Ready to work in India on the night shift with rotational off (5 days working). Candidates must have their own system/work setup for remote work.
Benefits
- Competitive salary
- Awesome work environment at a company with a huge vision
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
