Serve as the first point of contact via chat and inbound calls. Respond to customer queries, engage new leads to improve conversions, escalate issues to specialists as needed, and ensure excellent customer experience.
This is a remote position.
As an executive in our Customer Experience team, you will be the first point of contact and the face of the company.
1. Answer customer queries over chat and inbound calls promptly. 2. Engage with new leads, engage with them and help in increasing website conversion. 3. Understand customer queries and properly answer them. 4. Understand the customer issues and involve a process specialist or escalate as required. 5. Ensure that the customers have a great experience with us.
Requirements
Education qualification : Any Degree
Preferred location : Bangalore
Skill required : Fluent in Hindi & English
Freshers are welcome
Benefits
CTC : 1-2LPA
Location : Work From Home
Other Benefit : Health Insurance
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