Handle customer queries via calls, emails, or chat, troubleshoot issues, coordinate internally, and maintain customer records to ensure satisfaction.
Company Description
Greetings from Saira Jobs!
We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!
Responsibilities
- Handle customer queries and complaints through calls, emails, or chat in a professional manner.
- Ticket creation/Troubleshoot product/service issues and provide timely solutions.
- Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Contribute to team coordination and support colleagues when required.
- Identify areas for process improvement and share suggestions with the team/management.
Requirements
- Minimum 2 years of experience in customer support or related role.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve issues effectively.
- Good team coordination and collaboration skills.
- Problem-solving mindset and customer-first approach.
- Basic computer knowledge (MS Office, CRM tools preferred).
Locations: Valasaravakkam, Chennai
Work mode: work-from-office, full time
Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days
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