Handle customer queries via calls, emails, or chat, troubleshoot issues, coordinate internally, and maintain customer records to ensure satisfaction.
Company Description
Greetings from Saira Jobs!
We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!
Responsibilities
- Handle customer queries and complaints through calls, emails, or chat in a professional manner.
- Ticket creation/Troubleshoot product/service issues and provide timely solutions.
- Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Contribute to team coordination and support colleagues when required.
- Identify areas for process improvement and share suggestions with the team/management.
Requirements
- Minimum 2 years of experience in customer support or related role.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve issues effectively.
- Good team coordination and collaboration skills.
- Problem-solving mindset and customer-first approach.
- Basic computer knowledge (MS Office, CRM tools preferred).
Locations: Valasaravakkam, Chennai
Work mode: work-from-office, full time
Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days
Similar Jobs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Design, build, and maintain Java-based cloud-native backend services and microservices for a fraud platform. Contribute to system design, CI/CD, integrations, performance, and production reliability. Mentor junior engineers and collaborate across product, architecture, DevOps, and cross-functional teams in a hybrid environment.
Top Skills:
AWSAzureCi/CdDevOpsGCPGitGradleJavaKafkaMavenMicroservicesNoSQLRabbitMQRdbmsRest ApisSpring Boot
Digital Media • Information Technology • News + Entertainment
Write and maintain clean, efficient code; design and develop new applications; implement unit and integration testing frameworks; document development and deployment processes; analyze integration needs and system architecture; collaborate with QA; troubleshoot performance and functional issues; exercise independent judgment and work variable schedules including nights and weekends.
Digital Media • Information Technology • News + Entertainment
Perform penetration tests (web, network, API, mobile) and vulnerability assessments; simulate attacks, exploit and document weaknesses; produce remediation reports; run red team exercises and security audits; develop automated testing tools; collaborate with development, DevOps, QA and stakeholders; mentor junior staff and manage technical documentation to improve security and compliance (OWASP, NIST).
Top Skills:
BashBurp SuiteDnsHTTPHttpsLinuxMetasploitNistNmapOwaspOwasp ZapPowershellPythonTcp/IpWindowsWireshark
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
