Customer Support Service Engineering Manager

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Overview
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company's core values of safety, quality and integrity.
Technology for today and tomorrow
The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
People-driven culture
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
Position Overview:
Boeing India Engineering & Technology Center (BIETC) is based in Bangalore, India and is engaged in the development of advanced aerospace and aviation technologies and software products.
Boeing India Engineering has an immediate opening for Customer Support Service Engineering Manager to lead teams working in areas of Avionics Systems troubleshooting, Mechanical Systems troubleshooting, Propulsion Systems troubleshooting and Aero-Structural Repairs.
Position Responsibilities:

• Manages employees performing activities within multiple (2 or more) Engineering disciplines
• Manage engineers resolving systemic fleet issues.
• Primary duties of the team include resolving customer service request, repair development and/or systems troubleshooting, project management, operational safety assessment, and demonstrating compliance to the regulatory requirements.
• Develops and executes projects and process plans, implements policies and procedures and sets operational goals.
• Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders & peers.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees

Employer will not sponsor applicants for employment visa status.
Basic Qualification:

• Bachelor's and/or Master's degree in engineering (preferably in Aeronautical / Aerospace, Mechanical or equivalent discipline) with 15+ years of experience in aviation domain Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones.
• Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment (AOG and Critical situations)
• Must be able to work collaboratively with cross-functional teams within Boeing and external partners.
• Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
• Proactively seek information and direction to successfully complete the statement of work.
• Committed to finding a way to resolve problems and keep commitments.
• Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.
• Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
• Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work.

Preferred Qualifications (Desired Skills/Experience ) :

• Previous experience leading or managing teams in a customer support engineering organization is desired.
• Experience providing customer support services to airlines.
• Familiarity with FAA/EASA transport airplane structural/systems regulations.

Overview
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company's core values of safety, quality and integrity.
Technology for today and tomorrow
The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
People-driven culture
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
Position Overview:
Boeing India Engineering & Technology Center (BIETC) is based in Bangalore, India and is engaged in the development of advanced aerospace and aviation technologies and software products.
The Boeing India Engineering team is currently looking for Associate Software Engineer - Embedded C++ to join their team in Bangalore, India.
Position Responsibilities:

• Decompose Tier 3 System Level Requirements to Software Requirements
• Develop High Level and Low Level Software Requirements for Platform Software and Middleware
• Design and Develop Device Drivers for Software Requirements Defined
• Should be able to author Requirement Specifications documents, writes functional and nonfunctional test cases based on the product requirements.
• Estimate software development effort, work with Technical Leads.
• Posess Good Working Knowledge in Agile Development Environment with good understanding of Agile Tools.
• Work with tool suite such as GIT LAB, Open Arbor, Visual Studio Code, JIRA, Confluence etc.
• Hands on Experience in C, C++ with Device Driver Development for Real Time Systems
• Ability to understand automation framework, write and execute test scripts.
• Establish traceability from System Requirements to Software Requirements, Design and Code.
• Perform peer review of Software Requirements, Design and Code as per the defined Software Standards and Checklists.
• Support Verification and Validation Team in educating on Software Design and Requirements for Test Team to develop Tests.
• Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews), CDR (Critical Design Reviews) and Formal Qualification.
• Support project management by providing periodic status and required metrics data.
• Be a good team player in the agile team. Candidate should possess excellent communications skills to participate in Requirement/Design/Code/Test reviews, have a thorough understanding of version control and software quality attributes, such as modularity, scalability, testability, portability and maintainability.
• Support management and leads to ensure successful product deliveries.
• Identify, communicate and mitigate the Risk, issues and Opportunities on a timely manner.

Employer will not sponsor applicants for employment visa status.
Basic Qualification:

• A Bachelor's degree or higher is required as a BASIC QUALIFICATION
• 5+ years of experience in software development in any real-time operating system environment, such as VxWorks or Deos
• 5+ years of experience with Device Driver Development.
• Experience with the full software development lifecycle (SDLC)
• Ability to work both independently and as part of a team.
• Good Experience in programming languages C, C++, Python.
• Good Knowledge in DO-178C Standard.
• Knowledge of Communication Protocols such as ARINC-429, Ethernet, RS-485.
• Knowledge of real-time target environments, including processor, communication protocols, simulation frameworks. Ability to build, integrate, test and debug Issues in Software components.

Preferred Qualifications (Desired Skills/Experience ) :

• Experience in developing real time software using Object Oriented Programming C++
• Experience automating software builds, unit tests, integration tests, deployment
• Experience with Agile development methodologies
• Knowledge of how to derive and allocate requirements (e.g., system, sub-system, software) and show traceability throughout the product lifecycle

Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 4 years' related work experience or an equivalent combination of education and experience (e.g. Master + 3 years' related work experience.)
Relocation:
This position offers relocation within INDIA.
Applications for this position will be accepted until Apr. 07, 2026
Export Control Requirements:
This is not an Export Control position.
Relocation
This position offers relocation based on candidate eligibility.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (India)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.