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WISE

Customer Support Specialist

Sorry, this job was removed Sorry, this job was removed at 08:16 a.m. (IST) on Friday, Jul 11, 2025
Hybrid
Hyderabad, Telangana
Hybrid
Hyderabad, Telangana

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Company Description

Important Note for Applicants:

As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application!

Applications without assessment wouldn't be considered.

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Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Role/Job purpose

As a Customer Support Agent at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.

Key responsibilities

  • Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

  • Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

  • Meet performance targets across KPIs such as resolution rate, quality and handling time.

  • Demonstrate advanced product and process knowledge for the assigned region or queue.

  • Communicate clearly and professionally, adjusting tone and style based on customer context.

  • Maintain accurate records using standardized case-handling processes.

  • Follow security and data privacy procedures across all channels.

  • Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

  • Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

  • Embody and uphold Wise’s values in daily interactions.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
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