Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.
This is a remote position.
We are looking for a Customer Support Executive to handle voice and non-voice queries efficiently. The ideal candidate should have excellent communication skills, be proficient in English and Tamil, and be capable of handling customer inquiries with empathy. The role requires familiarity with WhatsApp handling, basic email management, and a quick learning ability for e-commerce operations.
As part of the team, you will undergo 3 months of training to ensure you provide exceptional support to our customers. A basic understanding of sales is a plus, and prior experience in e-commerce customer support or e-commerce agency support is highly preferred.
- Respond to customer queries via phone, email, and WhatsApp.
- Provide clear and structured responses to customer inquiries.
- Handle customer complaints and resolve issues with empathy.
- Assist customers with e-commerce-related concerns.
- Maintain customer records and update internal systems.
- Support sales and upselling when needed.
- Participate in a structured training program to enhance customer service skills.
Requirements
✅ Excellent communication skills in English & Tamil (mandatory).
✅ Experience in voice and non-voice customer support preferred.
✅ Ability to handle WhatsApp and basic email support.
✅ Strong problem-solving and conflict-resolution skills.
✅ Knowledge of Microsoft Excel & Word.
✅ 1 to 2 years of sales experience preferred.
✅ Prior experience in e-commerce customer support is an advantage.
✅ Quick learner with a basic understanding of e-commerce.
✅ Ability to handle customers with empathy and professionalism.
Benefits
✨ 3 months of structured training to enhance your skills.
✨ Opportunity to work in a fast-growing e-commerce environment.
✨ Competitive salary with growth potential.
✨ Work with a dynamic and supportive team.
✨ Gain valuable experience in customer support & sales.
Similar Jobs
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Provides technical leadership for aerospace navigation database production and customer support. Engages internal and external stakeholders to resolve technical issues, delivers tailored solutions, and supports production lifecycle activities. Develops quality assurance processes aligned with DO-200 standards, conducts reviews and audits, coordinates with source suppliers, improves workflows, and mentors team members. Requires extensive aerospace and flight operations knowledge, including FMS, ARINC 424, navigation procedures, flight planning, and aeronautical charts.
Top Skills:
Aerospace Navigation DatabasesArinc 424Do-200Flight Management Systems (Fms)Honeywell Navigation Database Formats
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Designs, develops, integrates, and validates aerospace engine, power, avionics, and actuation control systems. Responsibilities include requirements engineering, system architecture, control-system analysis, MATLAB/Simulink modeling, embedded C development, sensor and actuator integration, SIL/HIL testing, verification, validation, and aerospace certification compliance. The role supports model-based development and real-time embedded applications using aerospace standards and communication protocols.
Top Skills:
AfdxArinc 429Arm CortexArp4754AArp4761C++CanDo-160Do-178CDo-254DoorsDoors NgEmbedded CHilMatlabMbsePowerpcRs232Rs422/485RtosSilSimulinkStateflowSysmlTi C2000
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Manages export compliance operations, including transaction screening, audits, risk assessments, export licenses, metrics, regulatory procedures, training, and internal controls. Ensures global trade activities comply with restricted-party, embargo, EAR, ITAR, OFAC, BIS, SCOMET, and Military End User requirements. Develops policies, coordinates license renewals, supports compliance systems access, and communicates procedural updates across the organization.
Top Skills:
BisEarItarMilitary End User RegulationsOcr EaseOfacSap GtsScomet
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
