CX & BPI - Senior Manager

CX & BPI - Senior Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

The CX & BPI Senior Manager role embodies leadership, overseeing broad or multiple transformations across Quote-to-Cash, Supply Chain and Services. Directs and leads a staff responsible for overseeing broad transformation disciplines. Responsible for design and implementation of experience-led transformation and business improvements of processes, policies and operating models.

CX & BPI Senior Manager

• Do you want to make an impact through large-scale digital and business transformation?

• Are you curious and collaborative, with the ability to influence key decision-makers?
• Would you like to join a dynamic and diverse team in an organization that provides continuous learning, flexible working, career growth and award-winning benefits?

About the Organization:

  

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.  We’re solving the world’s most complex challenges, and our people are at the forefront of progress. 

The Business Process Improvement (BPI) team is a catalyst for change and growth. At BPI, we drive change into the HPE Operations organization, running strategic programs, transformation, and process improvement. Our vision is to be the trusted partner that challenges, influences, and drives GO transformation and strategic initiatives to provide a competitive advantage for HPE. Our mission is to develop as an independent trusted advisor to our HPE leadership teams, enabling us to drive change in key roles that add value to our strategic programs and influencing through disruptive thinking and a growth mindset.  

What you’ll do:

• Provides direct and ongoing leadership for an organization of multiple individual contributors designing and developing assessment, management and improvement solutions utilizing multiple disciplines for Q2C, Supply Chain and Services processes.
• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated, and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Engages with senior leaders and other stakeholders to communicate program status, escalate issues, and guide and influence strategic decision-making.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.

What you need to bring

Education and Experience: 

Required:

• Bachelor's Degree or equivalent experience required. Advanced university degree preferred.
• Lean Six Sigma or other Quality certification preferred.
• Typically, 10 or more years of related work experience, including 5 or more years of people management experience.
• Advanced leadership skills, including coaching, teambuilding, conflict resolution, and management.
•  Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Excellent analytical and problem-solving skills.
• Strong people management skills to drive workforce development across geographies and achieve desired results.
• Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, executive storytelling, presentation); mastery in English and local language.
• Superior business acumen, technical knowledge, and industry experience encompassing one or more quality management domains.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting.
• Strong understanding of the company´s policies and processes.
• Experience in one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management and/or Services is preferred.

Skills: 

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration.
• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
• Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results.
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
• Strategic thinker and problem solver proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholders and interest groups.
• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change.
• Excellent Microsoft Office skills.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Reporting, Coaching, Compliance Management, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative, Policy and procedures, Process Improvements, Quality Initiatives, Regulatory Policies {+ 3 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Quality

Job Level:

Manager_2

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.