Job Requisition ID #
Position Overview
As a Data Analyst, Customer Technical Success (CTS) at Autodesk, you will provide analytical expertise to support key strategic and operational initiatives for our CTS Organization. You will use a range of statistical methods, algorithms, and analysis techniques to surface insights and advise business leaders on strategy and identify opportunities to optimize business processes, customer experiences, and offerings. You will work closely with business stakeholders to distill your analysis into actionable insights and recommendations. This role supports the Content Strategy & Experience team in Customer Technical Success, ensuring high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk’s platform through impactful content experiences.
Key Responsibilities
• Support business stakeholders with in-depth analysis, continually mining for insights to drive operational improvements. Conduct research from problem definition through execution of analysis and highlight potential areas of concern for senior management based on your analysis.
• Assess the impact of business strategies and provide clear articulation of analysis to support decision-making for senior management. Execute sophisticated qualitative and quantitative analyses, including advanced modeling, that translate raw data into insights that can be turned into actionable recommendations and built into reports and dashboards.
• Act as the data subject matter expert for the area of the business you support, understanding dataset structure, data quality, and appropriate analysis use cases. Understand existing metrics and data models and identify and document areas for improvement to contribute to the overall Autodesk data infrastructure.
• Engage business leaders to determine how to best answer their questions through analysis. Provide clear and actionable insights and recommendations to drive business decisions.
• Tell compelling stories using data and reporting tools. Weave together a narrative of what is happening in the business based on your analysis, using tools like PowerBI and PowerPoint to present data effectively.
Minimum Qualifications
• Experience with statistical analysis software.
• Strong experience with BI/Data Visualization tools (e.g., PowerBI).
• Strong experience with presenting data and storytelling tools (e.g., PowerPoint).
• Proficiency in Python.
• Experience writing SQL queries and working with large datasets.
• Proven ability to conduct sophisticated qualitative and quantitative analyses.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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