For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
Essential Functions:
Enhance Operations teams’ knowledge of allocated databases.
Help solution operational need of average handle time (talk time + ACW).
Recommend and develop standard template suite of client reports.
Liaison with Client Services team globally on client reporting requirements.
Supporting troubleshooting both telephony and Medical Information Database issues as required and liaising with relevant skilled teams for resolution, and any necessary support of client reports and invoicing as required.
Liaison with Client Services team globally on client reporting requirements.
Internal Reports
Liaise with operational management to develop and maintain inquiry volume reports to support and enhance operational insights for headcount planning, training and KPI management.
Lead Business Analyst for designated Medical Information Database, generating all scheduled reports independently.
Generate monthly activity summaries for client presentation as agreed with management.
Administration Support
Support the team with the creation, checking and sending of weekly and/or monthly reports from the inquiry handling systems (client or GMID). Reconciling AEs/PQCs sent with what has been logged into the logging systems.
Support the administrative team with generating, checking and sending metric reports to clients within allocated deadlines.
Quality Assurance
Maintaining a good level of quality in all aspects of the job.
Independently ensuring that tasks are completed within the deadlines documented in the Company SOPs and Working Practices.
As directed by the manager, assisting with the developing and maintaining of processes to ensure the delivery of high-quality work for example updating of checksheets / instructions / other documents.
Training
Supporting the training of new team members as required by management.
General
Ensure the Confidentiality Statement within the Contract of Employment is adhered to at all times in respect of the data and property of ProPharma, its clients and employees of the business.
Ensure any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.
Other duties as assigned by management.
Complying with the Company’s health and safety policies.
Having a solid working knowledge of, and to comply with, the Standard Operating Procedures of ProPharma.
Working in a professional manner at all times, with clients, customers, team members and management.
Troubleshooting both telephony and GMID issues as required and liaising with relevant skilled teams for resolution, and any necessary support of client reports and invoicing as required.
Other duties as assigned.
Necessary Skills and Abilities:
Thorough knowledge of Microsoft Word, Excel, PowerPoint and Outlook is required.
Service oriented.
Exceptional customer service.
Ability to identify and resolve problems in a timely manner.
Ability to gather and analyze information skillfully while maintaining confidentiality.
Effective written and oral communication skills; ability to write, type, express or exchange ideas; ability to convey information/instructions accurately.
Ability to prioritize and plan work activities and use time efficiently.
Ability to demonstrate accuracy and thoroughness and monitor own work to ensure quality.
Adapt to changes in the work environment, manage competing demands and be able to deal with frequent change, delays or unexpected events.
Observe safety and security procedures and use equipment and materials properly.
Able to work unsupervised.
Good interpersonal and team-working skills.
Demonstrates professional, role model behavior in all aspects of the role. An ambassador for the company.
Skills on data platform creation/report creation.
Educational Requirements:
Qualifications/degree in business analytics or equivalent.
Experience Requirements:
At least 6 months prior data analyst experience or equivalent.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
