Leads end-to-end architecture and delivery of enterprise Google Cloud Conversational AI solutions. Defines scalable patterns using Dialogflow CX, CCAI, Agent Assist, Knowledge Bases, Vertex AI, and generative AI models. Advises senior stakeholders, leads technical teams, governs delivery, optimizes performance, mentors architects and developers, and integrates virtual agents with CRM, contact center, and backend systems.
Project Role : Data Architect
Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration.
Must have skills : Google Cloud Platform Architecture
Good to have skills : NA
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for a seasoned Senior Manager – CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms.
Roles & Responsibilities:
- Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.
- Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.
- Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.
- Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.
- Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.
- Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.
- Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.
- 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms.
- Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture.
Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents.
- Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals.
- Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems.
- Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus.
- Exceptional communication, thought leadership, and stakeholder management skills.
Professional & Technical Skills:
- Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.
- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification,
- Strong understanding of AI/ML algorithms, NLP and techniques.
- Experience with chatbot, generative AI models, prompt Engineering.
V- Experience with cloud or on-prem application pipeline with production-ready quality.
Additional Information:
- The candidate should have a minimum of 18+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.
- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.
- A 15-year full time education is required15 years full time education
Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration.
Must have skills : Google Cloud Platform Architecture
Good to have skills : NA
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for a seasoned Senior Manager – CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms.
Roles & Responsibilities:
- Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.
- Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.
- Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.
- Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.
- Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.
- Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.
- Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.
- 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms.
- Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture.
Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents.
- Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals.
- Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems.
- Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus.
- Exceptional communication, thought leadership, and stakeholder management skills.
Professional & Technical Skills:
- Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.
- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification,
- Strong understanding of AI/ML algorithms, NLP and techniques.
- Experience with chatbot, generative AI models, prompt Engineering.
V- Experience with cloud or on-prem application pipeline with production-ready quality.
Additional Information:
- The candidate should have a minimum of 18+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.
- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.
- A 15-year full time education is required15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
