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Data Ops Associate
Would you like to be part of a team that delivers high-quality support to our customers?
Would you like the opportunity to learn cutting-edge administrative skills?
About our Team
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the Role
The Customer Data Operations (C-DOT) team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation, and maintenance of organization customer accounts.
Responsibilities
Maintaining and create customer accounts in relevant systems.
Ensuring all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality.
Responding professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
Adhering to Business/Process requirements as per SOP/Training Module.
Completing RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action)
Supporting or lead small scale process improvements
Adhering to the Quality Auditing process, whenever required for the team
Requirements
Have good experience in customer service or customer-facing role, working with stakeholders, maintaining relations, and managing expectations
Be a great problem solver, resolving problems using existing solutions
Have excellent computer skills in Microsoft Office with proficiency in MS Office (Excel, Word, PowerPoint) and the ability to learn new systems. Basic understanding of MDM (Master Data Management) and of Customer Service and Order to Cash processes
Education at least at bachelor’s level
2 years’ experience in a similar role / relevant experience
Experience in writing, editing, and reviewing texts
Excellent verbal, written and interpersonal communication skills
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working remotely from home or in our office in a flexible hybrid pattern
Working flexible hours - flexing the times you work in the day
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Comprehensive Health Insurance: Covers you, your immediate family, and parents.
Enhanced Health Insurance Options: Competitive rates negotiated by the company.
Group Life Insurance: Ensuring financial security for your loved ones.
Group Accident Insurance: Extra protection for accidental death and permanent disablement.
Flexible Working Arrangement: Achieve a harmonious work-life balance.
Employee Assistance Program: Access support for personal and work-related challenges.
Medical Screening: Your well-being is a top priority.
Modern Family Benefits: Maternity, paternity, and adoption support.
Long-Service Awards: Recognizing dedication and commitment.
New Baby Gift: Celebrating the joy of parenthood.
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
Free Transport pick up and drop from the home -office - home (applies in Chennai)
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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