Develop and apply NLP and ML methodologies for enterprise customer experience: build and evaluate statistical and deep learning models, implement information extraction and retrieval solutions, work with NLP frameworks, collaborate across teams, and advise on project roadmaps.
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?
If you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you the exciting work and career opportunities at Netomi.
As a Data Scientist at Netomi, you will drive NLP and machine learning projects and be responsible for developing methodology and solutions to support technical, analytical, and operational requirements.
Job Responsibilities:
- Apply knowledge in one or more of the following areas to achieve goals and deliver results
- NLP and Machine learning
- Computer programming (programming languages, computer science, scientific computing)
- Computer analytics architecture (e.g. distributed computing and modern databases)
- Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts.
- Work as a direct contributor and key technical advisor to define the roadmap of projects
Requirements:
- Bachelor’s or Master’s degree in Applied Mathematics, Statistics, Computer Science or another quantitative field.
- 1+ years of work experience related to statistical analysis, machine learning models and programming.
- Self-motivated and driven to satisfy intellectual curiosity through the pursuit of learning and development of new skills.
- Experience working with a wide variety of statistical models such as linear/logistic regression, clustering, classification, support vector machines (SVM) neural networks, Random Forest, CRF, Bayesian models, supervised/unsupervised learning, etc. The ideal candidate will have a wide coverage of the different methods/models, and an in-depth knowledge of some.
- Knowledge of Natural Language Processing (NLP) techniques (POS Tagging, NER, Semantic Role Labelling etc.) and good working experience with at least one of the frameworks (e.g. Stanford NLP, Apache OpenNLP, Mallet, Ling pipe, NLTK).
- Deep knowledge and experience in Information Extraction ( structured and unstructured data), Knowledge Information Retrieval and Knowledge Representation.
- It would be good to have if the candidate has knowledge of Deep Learning (ANN, CNN, RBM) and has NLP Deep Learning experience related to Word2Vec, Thought Vectors.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Top Skills
Apache Opennlp
Artificial Neural Networks (Ann)
Bayesian Models
Conditional Random Fields (Crf)
Convolutional Neural Networks (Cnn)
Distributed Computing
Information Extraction
Information Retrieval
Knowledge Representation
Lingpipe
Machine Learning
Mallet
Modern Databases
Nlp
Nltk
Random Forest
Restricted Boltzmann Machines (Rbm)
Stanford Nlp
Support Vector Machines (Svm)
Thought Vectors
Word2Vec
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