Designs and delivers enterprise-scale conversational AI solutions using Dialogflow, Google CCAI, Generative AI, and UJET. Develops intelligent virtual agents, Agent Assist capabilities, GenAI conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization initiatives. Requires strong Dialogflow CX/ES expertise, Google Cloud GenAI experience, webhook and fulfillment integration skills, and hands-on UJET or comparable platform experience.
Driving the design and delivery of enterprise-scale Conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET. Focused on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization to enhance customer and agent experiences.
ResponsibilitiesDriving the design and delivery of enterprise-scale Conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET. Focused on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization to enhance customer and agent experiences.
Qualifications- Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field.
- 5–6 years of professional experience in conversational AI development, with 2–3+ years in Google CCAI ecosystem.
- Strong experience with Dialogflow CX and ES, including intent/entity design, context handling, webhook integration, and fulfillment.
- Practical experience with Generative AI in Google Cloud (Playbooks, Generators, Data Stores).
- Hands-on experience with UJET or similar platforms integrated with CCAI.
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
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