The Deductions Analyst is responsible for resolving customer deductions, managing accounts, and coordinating with business partners. Key tasks include researching deductions, disputing claims, maintaining aging reports, and performing month-end activities. The role requires analytical skills and proficiency in resolving billing discrepancies while identifying trends in customer deductions.
Job description for Deduction Analyst
The AR Collections and Deduction Analyst position is responsible for resolving deductions and reconciling the accounts timely.
Tasks, Duties, & General Responsibilities:
- Contact customers to exert every possible effort to secure payment on invalid deductions.
- Research and resolve customer deductions; coordinate with business partners to resolve contested items, recommend appropriate action for item handling. Either issue credit or contact customer to collect unauthorized deductions. (Off invoice and short payments)
- Review all deductions taken from customer payments, review remittance information to determine the reason for deduction.
- Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices.
- Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email.
- Retrieve data from customer web portals.
- Contact customers via emails/Calls to resolve pending deductions.
- Document all actions taken in ERP system so last action taken is readily available.
- Identify and implement areas for process improvement with will reduce customer deductions.
- Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership.
- Research/Resolve customer short ship deduction (Returns, shortages, overages, etc.).
- Maintain aging reports and perform activities to resolve open receivables.
- Perform month end close activities and meet accounting close deadlines.
- Create and analyze weekly reports for internal and audit review.
- Identify root causes of problems affecting payment of invoices, by analyzing relevant information and clearly communicating and collaborating internally and with customers to resolve root cause issues to prevent a reoccurring.
- Identify and resolve billing discrepancies (off invoice and short payments)
- Identify, report, and present trends in a customer’s deductions.
Qualifications
- Experience in Collections and Deductions. At least 5-7 plus years in similar profile.
- Master's preferred but not mandatory. Must have bachelor's degree in commerce/accounting/Finance.
- Working knowledge of SAP, a must
- FSCM Software application experience a plus.
- Extremely organized, detailed, and proactive.
- Analytical, tenacious, and great at research, follow-through & follow-up.
- Proficient in Excel (V-Lookups, Tables, Formulas and Pivot Tables) and other Office tools.
- Domain Knowledge: Collections, deduction management, disputes settlement.
- Excellent oral and written communication skills are required, the ability to interact and collaborate with internal and external customers at all levels of management and staff globally.
- Knowledge of all Microsoft Office Products specifically Outlook, Excel, PowerPoint, and Word.
- Must be assertive to follow up on resolving issues.
n
Top Skills
Excel
SAP
Similar Jobs
Be an Early Applicant
The Deductions Analyst role involves resolving customer deductions, coordinating with business partners, maintaining aging reports, and analyzing discrepancies. Responsibilities include contacting customers, disputing claims, documenting actions in the ERP system, and identifying process improvements. The position requires analytical skills and effective communication to manage deductions efficiently.
Be an Early Applicant
The Manager for Data and Analytics Support will lead a team of engineers focusing on Business Intelligence, ETL, and Replication Technology. Responsibilities include team management, incident management, process improvement, and collaboration with various teams to ensure seamless operations and high-performance standards.
Be an Early Applicant
As a Cash Collections Analyst, you will manage cash collection processes, resolve queries, and ensure customer accounts are reconciled. This role involves effective communication with customers and collaboration with various departments to optimize cash recovery and maintain high customer satisfaction, ensuring compliance with internal controls.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
