Delivery Management
Essential Responsibilities:
- Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.
- Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document.
- Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to
- Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and
- Status Calls – Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project
- Resource Expense Management – Ensures resources are effectively and profitably deployed in service of Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor.
- Standards and procedures – ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to.
Desired Characteristics:
- Experience – 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience).
- Strong verbal and written communication skills with client facing
- Cross functional team
- Project management, Process management.
Characteristics:
- Ability to work under tight deadlines in a fast-paced
- Enthusiastic Team
- Strong research and problem-solving
- Proficient in MS Word, PowerPoint,
- Ability to work client time
- Strong written and verbal communication skills, supported by data and
- Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others).
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firmhttps://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24- Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
