Demo Engineer

Company Description

The Demo Engineering team is responsible for providing deep technical expertise to our Sales and Solution Engineering teams during a sales cycle. As a Demo Engineer, you will develop expertise in all Freshworks products and developer capabilities and help build and scale world-class product demo platforms and capabilities.

Responsibilities 

• Work closely with our Solution Engineers to deliver high-impact, customized demos to prospects and customers, highlighting advanced features, integrations, and technical capabilities based on specific customer use cases and business needs.

• Understand customer goals and challenges and play an active role in the solution and demo process.

• Ensure demo environments are prepared and functioning properly before each session, including managing user accounts, custom configurations, and integrations.

• Curate demo environments specific to industries and verticals

• Set up and enable complex workflows and use cases within the product using OOB features and platform tools 

• Act as a technical subject matter expert, addressing customer questions around architecture, integrations, security, scalability, and other complex topics during the demo process.

• Build quick prototypes and customizations (including custom apps) to demonstrate the integration capabilities between Freshworks and other enterprise applications.

• Develop tools and applications that help automate the demo build process and create efficiencies for our Solution Engineers

• Continuously improve product knowledge and demo skills. Stay up-to-date on product updates, new features, and industry trends.

Qualifications

• We’re looking for professionals with 2-4 years of professional experience in software development, building scalable web applications

• Bachelor’s or Master's degree in CS/SE/EE/IS/MIS or related work experience

• Mandatory Skills:

  • Experience in JavaScript and Node.js.

  • Experience in SQL/NoSQL databases

  • Experience in HTML and CSS. 

  • Experience working with APIs (REST, JSON/HTTP).

• Good-to-have Skills:

  • Experience in Angular or React

  • Experience in working with AWS Services (AWS (EC2, Lambda, etc.) with relevant certifications

• Excellent technical skills and programming skills are a must for this role. You will rely on these skills every single day!

• Your ability to work on a cross-functional team and collaborate is key. You must possess solid verbal, written, presentation, and interpersonal communication skills.

• You are a highly driven individual with an execution focus and a strong sense of urgency.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.